National, General Manager

Job Number: 10155

External Description:

About The Role

The National, General Manager will provide overall leadership and strategic transformation execution across the Canadian Carrier Commercial Service (CCS) organization – part of the North America CCS field group, a $850M+ business with 1,500+ employees. The incumbent will be responsible for delivering on financial commitments while driving significant transformation. This includes developing and executing short- and long-term strategies focused on customer lifecycle growth and operational excellence in alignment with Carrier financial, operational and transformation objectives. The position is based in Mississauga (ON) and will have a direct reporting line to the East Director and General Manager.

Responsibilities

• Develop and implement plans to create and sustain a strategic competitive position, driving transformation around customer lifecycle growth, operational excellence and financial targets.  
• Direct the development and implementation of operating sales and service plans to drive the achievement of operating and financial plans and objectives for CCS.  
• Define and establish long-term strategic business plans to achieve optimal, sustainable and profitable growth for CCS. 
• Partner as necessary with service operations globally to share and establish operating practices to create sustainable business models for aftermarket commercial service.  
• Partner with the North America Parts organization to identify and optimize growth plans for both entities. Develop a world class service delivery model and team. Maximize people performance through inclusive leadership and engagement, including talent recruitment and development, as well as safety and productivity programs.  
• Build highly skilled technicians and support teams to deliver a best-in-class customer experience.  
• Develop channel strategy that optimizes growth opportunities in the chosen product and services offering.  
• Direct the effective execution of sales and operational programs designed to accelerate growth and market penetration, to include new service offerings and digital innovation.  
• Collaborate with the Commercial Sales organizations in the support of original equipment contractual obligations and the growth of the replacement equipment market.  
• Establish the organizational capability to create and optimize digitization and processes that will enhance the company's strategic competitive position.  
• Promote and develop national sales and targeted marketing programs and provide field intelligence on competitor activity and growth opportunity.  
• Actively participate in and support enhanced relations with national and major account customers, Carrier distributors and dealers, field labor organizations, trade and civic associations.  
• Support mergers and acquisitions as may be required. 
• Negotiate and/or approve contracts and agreements with suppliers, distributors, federal and provincial agencies, and other organizational entities to ensure the best interests of the organization. 
• Monitor the execution of operations and/or projects to meet established targets and metrics. 
• Set and monitor medium term organizational goals and objectives to ensure alignment with broader organizational strategies. 
• Direct a multi-functional team to ensure area of responsibility meets business strategy, goals and objectives. 
• Represents the organization as a liaison with internal and external stakeholders in order to present a positive image of the organization. 

Basic Qualifications

• Bachelor’s degree.
• Fluent communication in English, both spoken and written.
• 10+ years of related service & aftermarket leadership experience in the institutional, commercial, and industrial facility segments, ideally within the HVAC industry.   
• 10+ years people management experience. 

Preferred Qualifications (assets) 

Other qualifications you may have that would be beneficial in this role include:

• Demonstrated experience of managing and growing a business’ top and bottom lines at double digit growth rates. 
• Excellent analytical, organizational, strategic leadership and communication skills.   
• Demonstrated knowledge and experience of selling strategies, marketing techniques and general management.   
• Creative approach to problem resolution and ability to influence individuals in implementing change.   
• Ability to lead multi-functional teams to resolve unusually complex problems.   
• Proven ability to influence and work effectively across all levels of the organization.   
• Excellent communication skills, both written and verbal across a wide audience. This includes the ability to effectively communicate with technical and non-technical teams.   

Additional information:

• This position requires traveling up to 30% to branch locations across Canada as well as occasional travel to the USA.

Job Number: 30203175

Community / Marketing Title: National, General Manager

Location_formattedLocationLong: Ontario, CA