Branch Manager - South

Job Number: 10938

External Description:

About this role

Re-define the HVAC Industry with Carrier! We're seeking experienced branch leaders to join a growing team in delivering efficient and dependable cooling solutions to customers in the Southern Markets. You will be responsible for leading a team of service technicians and managers, in partnership with Sales and Operations, to deliver world-class customer experience. Step into a role at the forefront of a transformative operational change and growth in the HVAC industry. As part of this innovative team, you'll be responsible for leading change; delivering solutions to our customers and developing people.

What you’ll do

• Manage P&L and performance across geographical footprint; proactively views the Area monthly/annually with 3/5-year plan.
• Set growth strategy for the market – identifying key customers and verticals and execute on the strategy – proactively expand the footprint in the territory.
• Communicate vision and culture to a team of technicians, service managers, and support personnel, fostering a strong culture of teamwork and evolution.
• Implement culture of safety – be accountable for safety procedures and conduct safety briefings
• Manage customer escalations.
• Account manager or leader of multiple accounts and verticals within an Area.
• Drive performance management, technician development and corrective actions.
• Manage and reduce attrition through engaging in the community and local union.
• Team coaching and development.
• Be involved in community activities past typical HVAC Industry programs/events, building the Carrier Brand in the Area.
• Proactively communicates to leadership on state of the business and implemented actions.
• Manage relationships with internal and distribution partners.
• Collaborate with sales leadership to drive growth.

What you’ll gain

• Leadership experience of a P&L and full accountability for the assigned territory.
• Full medical benefits, retirement, paid time off and competitive wages.
• Company provided vehicle or related vehicle program.
• Key Safety and PPE benefits.
• You will have the autonomy to execute, backed by the camaraderie, continuous support, and resources of a dedicated team within a large, world-renowned company.

Required Qualifications

• Bachelor’s degree with 6+ years of working experience in the HVAC Service industry or High School Diploma/GED and 10+ years of working experience in the HVAC Service industry.
• Valid and current Driver’s License and can be insurable by the company’s insurance.

Preferred Qualifications

• Bachelor’s degree, in Business Management, Engineering, or a related field preferred.
• 6 years of commercial HVAC service leadership or equivalent field service leadership experience.
• Demonstrated leadership capability with ability to develop teams and drive accountability.
• Technical aptitude with understanding of field diagnostics and service execution.
• Strong business acumen with ability to manage financial performance and operational metrics.
• Proficiency in Microsoft Office (Word, Excel, Outlook).
• Experience with Salesforce, Service Max, ERP/SAP systems, or similar service management platforms preferred.

Job Number: 30209945

Community / Marketing Title: Branch Manager - South

Location_formattedLocationLong: Tennessee, US