Digital Product Manager

Job Number: 11131

External Description:

About This Role

Manage the product roadmap for the CST Digital platforms
Manage the prioritization of product backlog working with business stakeholders
Drive the execution of product roadmap working with cross-functional groups
Perform the market research for the product line and ensure product gaps are addressed using competitive analysis from time to time.
Define the overall product strategy to drive innovation and growth for CST

Key Responsibilities:

Identify customer needs through workshops, focus groups, and research initiatives; share insights with key stakeholders and development professionals.
Define the product backlog by incorporating feedback from customer requirements, business stakeholders, marketing teams, and customer feedback loops.
Create epics, user stories, and acceptance criteria to establish product requirements, and refine stories for Lynx API with the product development team.
Actively engage in the Agile methodology framework for product development and participate in Sprint planning and Scrum ceremonies associated with quarterly PI planning.

Utilize a prioritization framework to organize the product backlog
Collaborate with Product Development, Design, QA, stakeholders, and other business teams to ensure the delivery of quality product features for Lynx
Partner with Architecture and Design teams to address customer needs and develop technically feasible solutions.
Collect customer feedback to evolve and iterate on Lynx Fleet and Lynx API products.
Remain involved in all stages of the Lynx product life cycle, defining and implementing refinements and upgrades to enhance product offering.
Triage and prioritize bugs or incidents to ensure product quality, working closely with Support and Development teams.
Drive product features for Lynx to meet the needs of Lynx customers.
Define key metrics to drive Lynx product adoption in alignment with the product vision and monitor product metrics and user feedback for continuous improvement.
Document product release notes, product announcements, feature specifications, and user guides for customers and support teams.
Oversee the Lynx documentation, portal experience, and self-service integration and onboarding guides to improve customer adoption.
Define and refine API standards, versioning, rate limiting, and access control policies.
Work closely with engineers to ensure the platform and APIs are well-architected, secure, and performant.
Lead monetization strategies and pricing models for enterprise customers.

Ensure seamless integration of APIs with customers, partners, data platforms, and third-party applications.
This position is Hybrid and will require 2 days / week working in the office.

Required Qualifications:

Preferred Qualifications:

Proficiency with standard software tools (Jira, Confluence, MS Office) and platforms
Experience managing APIs for enterprise customers and SaaS digital platforms
Hands-on experience with the API development lifecycle, versioning, and best practices
Experience managing IoT and telematics SaaS platforms within the transportation industry
Practical experience with API gateways, API Developer portals, and API documentation tools
Degree in business, computer science, or a related technical field
Excellent communication and organizational skills
Over 5 years managing software project requirements and development using Agile methodology

Ability to work from the Atlanta office at least 2-3 days per week in a hybrid model

Job Number: 30213684

Community / Marketing Title: Digital Product Manager

Location_formattedLocationLong: Georgia, US

WORKPLACE NOTICES