Quality Supervisor

Job Number: 11403

External Description:

About This Role

The Quality Supervisor is responsible for leading day-to-day quality activities within the manufacturing operation, ensuring products are built to specification and that quality performance meets customer, business, and regulatory requirements. This role leads quality personnel, drives problem-solving and corrective action, and partners closely with Operations, Manufacturing Engineering, Materials, and Supply Chain to prevent defects and improve overall manufacturing performance. The Quality Supervisor is a hands-on floor leader who establishes a culture of quality ownership, accountability, and continuous improvement.
 

Job Description

• Quality Leadership

  • Lead and develop quality personnel supporting manufacturing operations.

  • Establish clear expectations for quality performance, standard work, and accountability.

  • Maintain a strong presence on the manufacturing floor and respond rapidly to quality issues.

  • Ensure adherence to quality procedures, work instructions, specifications, and control plans.

  • Promote a culture of prevention, quality at the source, and continuous improvement.
     

• Quality Performance & Metrics

  • Monitor key quality metrics including First Pass Yield (FPY), customer escapes, defects, scrap, rework, Cost of Poor Quality (COPQ), and corrective action effectiveness.

  • Identify adverse trends and lead actions to improve quality performance.

  • Establish daily management routines to communicate quality performance and priorities.

  • Provide accurate and timely quality reporting to plant leadership.
     

• Problem Solving & Corrective Action

  • Lead structured root-cause analysis using tools such as 8D, 5-Why, fishbone analysis, Pareto analysis, and corrective action methodologies.

  • Ensure containment, root cause, corrective action, and verification activities are completed effectively and on time.

  • Lead cross-functional teams in resolving recurring manufacturing and supplier quality issues.

  • Verify corrective actions are implemented and sustained.
     

• Manufacturing Quality

  • Partner with Operations and Manufacturing Engineering to improve process capability and eliminate defects.

  • Ensure appropriate inspection and process controls are in place.

  • Support new product introductions, process changes, and production transfers from a quality perspective.

  • Review and approve deviations, rework, and nonconforming material dispositions within established authority.

  • Ensure nonconforming product is properly identified, contained, documented, and dispositioned.
     

• Customer & Supplier Quality

  • Support investigation and resolution of customer complaints and quality escapes.

  • Partner with Supplier Quality and Materials teams to address supplier-related quality issues.

  • Drive supplier containment and corrective action when supplier defects impact production.

  • Participate in customer and supplier quality reviews as required.
     

• Continuous Improvement

  • Lead quality improvement projects that improve FPY, reduce scrap and rework, eliminate defects, and reduce COPQ.

  • Apply Lean and Six Sigma principles to improve manufacturing processes.

  • Identify opportunities to mistake-proof processes and strengthen process controls.

  • Ensure lessons learned are incorporated into standard work and quality systems.
     

• Compliance & Systems

  • Ensure manufacturing activities comply with applicable Carrier quality systems, procedures, and regulatory requirements.

  • Support internal, external, customer, and regulatory audits.

  • Maintain accurate quality records and documentation.

  • Ensure employees are appropriately trained in quality requirements and standard work.
     

Required Qualifications

• Highschool diploma OR GED 

• 5+ years of experience in operations quality and manufacturing

• 1+ years of experience leading or supervising employees
   

Preferred Qualifications

• Associates degree

• Strong knowledge of structured problem-solving and root-cause analysis.

• Demonstrated ability to analyze data and identify quality trends.

• Strong communication, organizational, and interpersonal skills.

• Ability to work effectively across Operations, Engineering, Materials, Supply Chain, and other functional organizations.

Job Number: 30216056

Community / Marketing Title: Quality Supervisor

Location_formattedLocationLong: North Carolina, US