Commercial HVAC Service Account Manager - Western North Carolina

Job Number: 11423

External Description:

About This Role

As a Commercial Service Account Manager, you will be responsible for growing Carrier Commercial Service by identifying, developing, and advancing opportunities across service agreements, repairs, modernizations, controls, digital solutions, rentals, and other lifecycle-based offerings. This role is ideal for a high-energy, customer-focused sales professional with strong knowledge of commercial HVAC equipment and systems, the ability to understand customer business priorities, and the discipline to convert technical needs into measurable business outcomes.

The successful candidate will build trusted advisor relationships with customers by helping them optimize the performance, reliability, sustainability, and lifecycle value of their building assets. This individual will connect Carrier services and solutions to outcomes that support capital renewal planning, reduce operating expenses, improve equipment uptime, and minimize operational risk.

Role Location

This role will predominantly be out in the field with customers and based in Western North Carolina and support customers and growth in Live in any of these areas. Support Western North Carolina, Newton, Hickory, Morganton, Asheville.

This Role Offers

• Lucrative Earnings & Vehicle Program: Lucrative commission plan paired with a company car program (stipend/mileage reimbursement or dedicated vehicle).
• Comprehensive Support & Training: Access specialized technical sales training and dedicated lead generation programs to drive both new acquisitions and account growth.
• Global OEM Backing: The strength and resources of an industry-leading global OEM, paired with an experienced local support team.
• Career Advancement: Structured development paths built to advance your career into leadership or other business areas

Key Responsibilities

• Strategic Account Planning & Growth: Develop territory plans, expand relationships with new and existing clients, and present at customer seminars to generate high-value opportunities.
• Pipeline & CRM Management: Track all sales activities, prioritize high-impact leads, and accurately manage your pipeline within the CRM to consistently hit annual targets.
• Consultative Closing & Renewals: Assess customer buying stages to deliver tailored proposals, secure timely bookings, and negotiate service agreement renewals.
• Sell the full portfolio of Carrier HVAC Service products and solutions (i.e. service agreements, repairs and modernizations)
• Create and maintain Sales Territory and Account plans where necessary
• Present at customer seminars to develop new and existing customer relationships and opportunities
• Promote Carrier value proposition linking customer objectives to Carrier solutions
• Utilize CRM to manage customer interactions, activities, and opportunity pipeline
• Experienced seller in attracting new customers as well as building share value with existing customers
• Ability to seek out and access new service agreement opportunities both with existing customers and new prospect customers
• Ability to seek out or respond to repair opportunities
• Establishing and building credibility with knowledge of Carrier products/solutions
• Strong ability to develop and sustain customer relationships
• Clearly articulate the value of Carrier’s value offerings and how they map to the customers’ needs
• Ability to detect the Customer’s buying stage and adjust selling accordingly
• Effective presentation and communication skills
• Prioritize on best opportunities
• Responding to the customer requirements in a timely manner
• Gaining the booking/order in a timely manner
• Ability to consistently achieve sales metrics and Annual Targets
• To effectively negotiate service agreement renewals when required

Required Qualifications

• High School Diploma or GED.
• 2+ years of commercial HVAC sales experience, commercial HVAC service contractor experience, technical sales, sales engineering, or account management experience in HVAC, building systems, mechanical services, controls, or energy services.
• Ability to lift/carry 20 lbs., climb ladders/stairs, and work safely around rooftops, mechanical rooms, and elevated platforms as required.
• Valid driver’s license and ability to meet company driving requirements, where applicable.

Preferred Qualifications

• Bachelor’s degree in Business, Engineering, Construction Management, Facilities Management, or a related field.
• Demonstrated success selling directly to end-user customers in commercial HVAC, mechanical services, controls, building technologies, facilities, energy services, or related technical environments.
• Experience selling service agreements, planned maintenance, repairs, modernization projects, controls, digital offerings, or lifecycle solutions tied to operational and financial outcomes.
• Ability to create trusted advisor relationships with customers by understanding business objectives, facility priorities, asset conditions, budget drivers, and risk factors.

Sales at Carrier

• Lucrative Commission Plan Structure with unlimited potential
• Company Car Program including monthly stipend and mileage reimbursement or company vehicle program
• Technical Sales Training Programs
• Lead Generation Programs focused on identifying and supporting sellers in customer engagements and expanded selling opportunities
• Balance of Account Management and New Customer Engagement
• Strength of an experienced local team backed by the resources of a global leader and Original Equipment Manufacturer (OEM)
• Development path for Sellers to skyrocket their career into other areas within the business

Job Number: 30213908

Community / Marketing Title: Commercial HVAC Service Account Manager - Western North Carolina

Location_formattedLocationLong: North Carolina, US