Associate UX Designer

Job Number: 11444

External Description:

Role Responsibilities:

• Support the design of platform, mobile, and connected product experiences that solve real customer problems and improve usability.
• Create wireframes, user flows, prototypes, and high-fidelity designs using tools such as Figma while adhering to established design systems and standards.
• Participate in user research activities including interviews, usability testing, surveys, and observation sessions to better understand customer needs and behaviors.
• Translate research findings, customer feedback, and product requirements into intuitive and accessible user experiences.
• Collaborate closely with product managers, engineers, researchers, and other designers throughout the product development lifecycle to deliver customer-centered solutions.
• Contribute to the continuous improvement of design systems, reusable components, interaction patterns, and UX best practices.
• Iterate designs based on user feedback, stakeholder input, data insights, and technical considerations.
• Help document design decisions, interaction specifications, and user experience guidelines to support development and consistent implementation.
• Assist in journey mapping, information architecture, and workflow design for complex digital solutions and operational environments.

Role Purpose:

• Design products that have real-world impact. Your work helps protect food, medicine, vaccines, and other temperature-sensitive goods moving through the global supply chain, creating meaningful outcomes that affect businesses and communities worldwide.
• Own experiences from research to delivery. You'll have opportunities to participate in customer research, concept development, prototyping, testing, and product launch activities.
• Work directly with customers and operational users. You'll learn firsthand how logistics operators, fleet managers, warehouse teams, life sciences professionals, and transportation partners make critical decisions in complex environments.
• Collaborate with global, cross-functional teams. Partner with product managers, engineers, data scientists, researchers, and business leaders to influence digital products used around the world.

Minimum Requirements:

• Bachelor's degree in User Experience (UX) Design, Human-Computer Interaction (HCI), Interaction Design, Graphic Design, Product Design, Customer Experience (CX), or Information Architecture
• 2+ years of experience designing digital products, applications, websites, software platforms, or customer experiences through academic, internship, contract, or professional work.

Preferred Qualifications

• Experience designing SaaS, enterprise software, connected device, IoT, transportation, logistics, supply chain, healthcare, or life sciences solutions.
• Exposure to customer research methods such as interviews, usability testing, surveys, or journey mapping.
• Familiarity with analytics, dashboards, operational workflows, or data-driven decision-support tools.
• Experience working within established design systems and contributing reusable components and interaction patterns.
• Interest in emerging technologies including AI-enabled products, predictive analytics, and connected digital ecosystems
• Demonstrated ability to create wireframes, user flows, prototypes, and visual designs using industry-standard tools such as Figma, Sketch, Adobe XD, or similar design platforms.
• Basic understanding of user-centered design principles, usability testing, accessibility standards, and design thinking methodologies.
• Strong communication and collaboration skills, with the ability to work effectively with product managers, engineers, researchers, and business stakeholders.

Job Number: 30216458

Community / Marketing Title: Associate UX Designer

Location_formattedLocationLong: Massachusetts, US