Commercial HVAC Service Manager

Job Number: 1145

External Description:

The Service Manager will lead field technicians and operations professionals to efficiently execute planned maintenance, repair, overhaul, and installation projects to exceed the expectations of our customers and meet revenue and margin targets.

RESPONSIBILITIES:

•             Forecast, monitor, and document financial performance against plan

•             Meet with customers in the service territory to ensure satisfaction and retention as well as prospects for additional service opportunities (Company Vehicle is included in Role)

•             Recruit, interview, hire and train technicians as required to meet workload demands, and company or customer expectations and requirements

•             Supervise and direct field technicians to effectively perform the functions of equipment repair, maintenance, start-up, operation, and other duties as required to ensure customer satisfaction

•             Communicate regularly within the team to ensure that personnel are being scheduled and dispatched properly by skill level, efficiency, and training requirements

•             Resolve warranty issues, product recall notices, operational problems with products, premature failures, and other issues as they apply to products and equipment sold and serviced by the company

•             Review work orders, invoices, and time reports for accuracy and to ensure efficient management of accounts receivable

•             Ensure environmental, health and safety compliance within service team. Provide training to all employees to ensure a safe and productive work environment both in the shop and at customer sites.

Required Qualifications

•             High School Diploma or GED

•             2+ Years of management experience managing a team of 10+ individuals        ( currently has 18 people )

•             2+ Working knowledge and understanding of commercial HVAC mechanical and electrical systems

•             6+ months in MS office

•             6+ months in Sales Force

•             Service Max, ERP, and other business applications

Preffered Qualifications:

•             Bachelor's degree in Business Management, Engineering preferred

•             Technical aptitude with knowledge of local building codes and an ability to use resources at hand to develop solutions

•             Service Max, ERP, and other business applications

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RSRCAR

Job Number: 30112159

Community / Marketing Title: Commercial HVAC Service Manager

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