Mission Critical Service Specialist III

Job Number: 11866

External Description:

About ALC
At Automated Logic, we've been developing and supporting intelligent building solutions that have helped customers, including small businesses to Fortune 500 corporations, operate their buildings more efficiently for over 40 years. Our solutions help reduce energy consumption, lower utility, operating and maintenance costs, and improve indoor air quality, occupant comfort, and productivity. Technology that supports the buildings and industry of today and tomorrow requires a wide range of talents and skill sets.

About This Role 

At Automated Logic, a Carrier Company, we provide a work home for those ready to lead in the field. As a Field Engineer, you deliver durable solutions by applying sound technical judgment to complex project challenges. We are looking for proactive problem solvers who don't just wait for instructions but dive in to troubleshoot and optimize systems.

This role requires a high level of accountability for system performance and a willingness to travel to support our dynamic operations. If you want to own your projects from start to finish, you’ll fit right in. 

Our technicians say:

“I finally found it. Not just a job. Not just a paycheck. A work home.”

If that sounds like you, welcome home.

Key Responsibilities

• Serve as a primary customer contact, managing communications, work schedules, and customer relationships.
• Manage server maintenance activities and planned downtime in accordance with customer requirements.
• Complete and maintain required documentation including work orders, call logs, commissioning records, and customer updates.
• Review and interpret technical documentation, including wiring diagrams, as-builts, drawings, and control sequences.
• Provide technical support through phone, email, ticketing systems, and special projects.
• Analyze building system performance, energy consumption, alarms, trends, and operational data to identify optimization opportunities and resolve issues.
• Support HVAC, building automation, lighting, refrigeration, and central plant systems through commissioning, startup, re-commissioning, troubleshooting, and operational support.
• Coordinate with field operations, technicians, and customers to resolve technical and operational issues.
• Support multiple customers while adhering to customer-specific procedures, workflows, and service requirements.
• Utilize effective communication, problem-solving, and customer service skills to achieve timely issue resolution and first-call resolution whenever possible.
• Develop, maintain, and document processes and procedures to support operational excellence.
• Provide training, mentoring, coaching, and knowledge sharing to team members.
• Participate in rotating on-call schedules, including support for critical facilities and data center customers, responding to alarms, outages, escalations, and operational events while ensuring proper communication, documentation, and escalation.
  

Required Qualifications

• 5+ years of experience in Building Automation Systems (BAS), controls service, commissioning, service coordination and dispatching with a High School Diploma or GED, or 3+ years of experience in Building Automation Systems (BAS), controls service, commissioning, service coordination and dispatching with an Associate Degree.
• 3+ years of experience in HVAC systems, building controls, BAS platforms, and central plant fundamentals, including the relationship between chillers, pumps, cooling towers, and building loads.
• 3+ years of experience with remotely or onsite troubleshoot technical issues, analyze system operation, and coordinate resolution with customers and field personnel.
• 1+ years experience with Microsoft 365 applications.
• Must be able to participate in an “On Call” rotation. (after onboarding process has been completed)
• Must possess a valid, current Driver’s License and be insurable by the company’s insurance carrier.
• Ability to lift items up to 50 lbs and perform physical tasks such as squatting and climbing for extended periods.
• Capable of working over 8 feet above grade and proficient in the use of ladders and motorized lift equipment.

Preferred Qualifications

• Strong communication, organizational, customer relationship, and problem-solving skills.
• Commitment to delivering exceptional customer service and innovative building automation solutions.
• Ability to work independently and effectively within a team environment.
• Experience supporting commercial, industrial, healthcare, pharmaceutical, mission-critical, or data center environments.
• Knowledge of HVAC control devices, field instrumentation, BAS components, and industry communication protocols including BACnet, Modbus, LonWorks, and IP-based networks.
• Experience with chiller plant optimization, energy management, system commissioning, and performance analysis.
• Strong networking, computer, troubleshooting, programming, scripting, and remote support skills.
• Experience supporting after-hours operations, incident response, and service restoration activities.
• Demonstrated ability to manage multiple customer priorities while maintaining a high level of responsiveness and service quality.

Job Number: 30219992

Community / Marketing Title: Mission Critical Service Specialist III

Location_formattedLocationLong: Georgia, US