Sr Technical Support Specialist

Job Number: 11868

External Description:

About ALC

At Automated Logic, we've been developing and supporting intelligent building solutions that have helped customers, including small businesses to Fortune 500 corporations, operate their buildings more efficiently for over 40 years. Our solutions help reduce energy consumption, lower utility, operating and maintenance costs, and improve indoor air quality, occupant comfort, and productivity. Technology that supports the buildings and industry of today and tomorrow requires a wide range of talents and skill sets.

About This Role

At Automated Logic, a Carrier Company, we provide a work home for people who want a career, not just a shift. As an Associate Field Engineer, you are entering the industry on the ground floor with a clear path to becoming an expert.  We are looking for people ready to grow - self-directed learners eager to master DDC through hands-on troubleshooting. If you are willing to travel and enjoy solving fresh technical challenges every day, you’ll fit right in.

Our technicians say:

“I finally found it. Not just a job. Not just a paycheck. A work home.”

If that sounds like you, welcome home.

Key Responsibilities

• Complete paperwork on time, including posting of work orders, logging of incoming calls, commissioning documentation, and other required updates.
• Understanding and reviewing, technical documents such as wiring diagrams, as-builts, exc.
• Support and provide superior service via calls, e-mails, tickets, and special projects
• Analyze different systems and energy data to find potential for energy optimization
• Understanding the operation of field level equipment’s and Coordination with Field operations team
• Support multiple customers following customized procedures and protocols for each.
• Use questioning and listening skills that support effective telephone communication.
• Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems
• Understand the impact of attitude in handling calls professionally
• Apply the elements of building positive rapport with different types of customers over the phone.
• Display Time flexibility towards shifts as per work floor requirements
• Document processes and procedures to efficiently deliver superior support and first call resolution.
• Provide training, shadowing, coaching in person and virtually to other team members
• Provide startup, commission, and re-commission of customer HVAC, lighting, and refrigeration systems.

Required Qualifications

• 3+ years of experience in HVAC, mechanical systems, and/or Building Automation Systems (BAS) with High School Diploma or 1+ years of experience in HVAC, mechanical systems, and/or Building Automation Systems (BAS) with a Bachelors Degree.
• 2+ years of experience with chiller system operation and central plant fundamentals, including the relationship between chillers, pumps, cooling towers, and building loads.
• 1+ years experience with Microsoft 365 applications.
• Must be able to participate in an “On Call” rotation. (after onboarding process has been completed)
• Must possess a valid, current Driver’s License and be insurable by the company’s insurance carrier. 
• Ability to lift items up to 50 lbs and perform physical tasks such as squatting and climbing for extended periods. 
• Capable of working over 8 feet above grade and proficient in the use of ladders and motorized lift equipment.

Preferred Qualifications

• Knowledge of controls applications pertaining to HVAC, lighting, and refrigeration.
• Prior experience in HVAC, mechanical systems, and/or Building Automation Systems (BAS).
• Willingness and ability to develop additional knowledge of chiller operations, troubleshooting, and critical cooling systems through on-the-job training.
• Solid understanding of IP networking and computer fundamentals.
• Third-party integration experience (BACnet IP, BACnet MS/TP, Modbus).
• Ability to interpret system graphics, alarms, trends, and operational data to support remote troubleshooting efforts.
• Experience working in customer-facing technical support, service, commissioning, or operations environments.
• Strong analytical and problem-solving skills with the ability to learn new technologies and systems quickly.
  

Job Number: 30219990

Community / Marketing Title: Sr Technical Support Specialist

Location_formattedLocationLong: Georgia, US