Senior Manager, Operational Excellence (OpEx)

Job Number: 12105

External Description:

About the job

The Senior Manager, Operational Excellence leads productivity, standard work, continuous improvement, and operational transformation across Carrier's Americas distribution centers, transportation, and logistics network. Reporting to the Director, Logistics & Transportation, this role owns the CSA Logistics operational excellence roadmap. It drives multi-site improvements in throughput, inventory, cycle time, and cost per unit, and validates the realized financial benefits with Finance.

This role tracks service levels ensuring expectations are met and KPIs are achieved. This position works closely with DC Operations, Transportation, SIOP, Quality, IT, and business-unit stakeholders to standardize SOPs, scorecards, and performance cadences, and builds continuous improvement capability across the network through Lean, Six Sigma, and root-cause analysis.

Hybrid (3 days in office at the Atlanta Digital Hub, 2 days remote per week)

KEY RESPONSIBILITIES

• Develop and execute the CSA Logistics operational excellence roadmap and annual continuous improvement portfolio.
• Standardize tier management, standard operating procedures (SOPs), scorecards, process controls, and daily performance cadences across multi-site distribution centers.
• Lead multi-site productivity, throughput, inventory optimization, cycle-time reduction, and cost-per-unit improvements across the Americas logistics network.
• Quantify operational improvement opportunities, develop financial business cases, and validate realized hard-dollar and cost-avoidance benefits with Finance.
• Coordinate and align DC, Transportation, SIOP, Quality, IT, and business-unit stakeholders to eliminate operational friction and streamline end-to-end execution.
• Build continuous improvement capability and problem-solving culture across site management and frontline teams using Lean, Six Sigma, Kaizen events, and root-cause analysis (DMAIC, 8D, 5-Why).
• Establish, track, and maintain key performance indicators (KPIs) including units per labor hour, year-over-year labor efficiency gains, milestone delivery, and standard work audit compliance.
• Conduct regular operational reviews with regional site leadership to evaluate scorecard metrics, audit process controls, and sustain realized gains.
• Effectively communicate both internally and cross-functionally metric dashboards, status changes, risk mitigations, and strategic optimization opportunities.

• Bachelor's degree in Operations, Supply Chain, Engineering, or Business Management
• 8+ years of progressive operational excellence, continuous improvement, or multi-site supply chain and logistics leadership experience.

• Deep expertise in Lean methodologies, Six Sigma tools, standard work deployment, value stream mapping, and root-cause problem solving in warehousing, distribution, or transportation environments.
• Proven track record of quantifying operational initiatives and partnering directly with Finance to validate sustained P&L savings and cost avoidance.
• Lean Six Sigma Black Belt, Master Black Belt, or Project Management Professional (PMP) certification preferred.
• Master of Business Administration (MBA) or advanced degree in Supply Chain or Engineering a plus.
• Advanced analytical approach to solving complex operational challenges, balancing risk and financial reward using both hard and soft skills.
• Demonstrated ability to lead, influence, and mentor diverse, cross-functional teams in a dynamic matrix environment without direct line authority.
• Strong project management capabilities with a disciplined approach to milestone delivery and multi-site program governance.
• Excellent executive-level written and verbal communication skills, with the ability to translate operational metrics into strategic business insights.
• Willingness and ability to travel regionally (approximately 25–40%) to network distribution centers and logistics facilities for on-site gemba walks, standard work rollouts, and Kaizen events.

Job Number: 30221679

Community / Marketing Title: Senior Manager, Operational Excellence (OpEx)

Location_formattedLocationLong: Georgia, US