PX360 Business Process Solution Architect

Job Number: 12106

External Description:

About this role

• The Business Process Solution Architect (BP Solution Architect) leads business viability assessment and process discovery for enterprise customer and partner experience initiatives. You translate complex B2B operating processes into Salesforce-ready designs—favoring out-of-the-box platform capabilities and validating fit through rapid sandbox prototypes rather than extended specification cycles.
• This role combines business analysis, process engineering, and conceptual Salesforce solution design. You facilitate discovery, shape future-state processes, and build hands-on Flow and experience prototypes in sandbox environments. This is not a dedicated enterprise integration architecture role; you partner with a Solution Architect, Product Owners, and experience design peers to align business intent with platform standards and Agile delivery.
• You help teams decide what should be standard configuration versus customization, support major program and CRM cutover activities with process readiness checklists, and keep delivery cycles efficient through structured backlog definition and stakeholder alignment.

Key Responsibilities

• Business & process discovery 
  • Facilitate discovery workshops and process walkthroughs across sales, service, partner, and operations domains relevant to customer and partner journeys. 
  • Document as-is and to-be process maps, decision flows, and business constraints with cross-functional stakeholders. 
  • Define business outcomes, success metrics, and acceptance criteria for epics and features in partnership with Product Owners. 
• Solution shaping & sandbox prototyping 
  • Map business processes to standard Salesforce patterns (Sales Cloud, Service Cloud, Experience Cloud, and related B2B self-service capabilities) and document options, tradeoffs, and risks. 
  • Configure Flow, screen flow, and lightweight experience prototypes in sandbox within 24–48 hours of workshops to validate direction with business and delivery teams. 
  • Maintain conceptual solution artifacts such as capability maps, high-level data models, and integration requirements (without owning detailed middleware design). 
  • Support major transformation or cutover milestones with hands-on process validation and readiness checklists. 
• Business–technology translation & delivery enablement 
  • Convert discovery outputs into structured Agile backlog items (epics, features, user stories, enablers) with dependencies and acceptance criteria in Jira, ADO, or equivalent. 
  • Serve as a liaison between business stakeholders and delivery teams (internal and vendor) to ensure shared understanding of scope, value, and success measures. 
  • Partner with the Solution Architect on feasibility and guardrails; with experience design on usability; and with release and quality teams on deployment readiness. 
  • Support AI-enabled sales and service capabilities by clarifying process boundaries, escalation paths, and human-in-the-loop controls—you do not own core AI platform architecture. 
• AI-augmented delivery 
  • Use approved AI-assisted tools to accelerate discovery synthesis, documentation, backlog drafting, and prototype iteration; you remain accountable for accuracy, compliance, and stakeholder approval. 
  • Recommend standard configuration and automation patterns before custom development when they meet business outcomes faster and at lower cost. 

Required Qualifications

• Bachelor's degree in Business, Information Technology, Computer Science, or Engineering

• 7+ years in business process design, business analysis, or Salesforce solutioning in complex B2B or enterprise service environments. 

Preferred Qualifications

• Demonstrated experience facilitating workshops and driving process alignment with business and operations leaders. 

• Hands-on Salesforce solutioning across Service Cloud and Experience Cloud (customer and partner-facing experiences, case management, knowledge, self-service); ability to configure Flows and validate designs in sandbox. 

• Ability to translate business requirements into Agile backlog items and participate in scaled Agile planning (e.g., PI planning, refinement, cross-team coordination). 

• Strong written and verbal communication; able to explain technical options in business terms. 

• Proficiency with collaboration tools (e.g., Miro, Confluence, Jira, ADO). 

Job Number: 30221018

Community / Marketing Title: PX360 Business Process Solution Architect

Location_formattedLocationLong: British Columbia, CA