Rental Branch Associate
Location: Billerica, Massachusetts US
Job Number: 1238
External Description:
Key Responsibilities
- Work under moderate supervision to provide product and technical support.
- Responds to moderately complex customer inquiries and resolves technical problems related to installation, modification, upgrade, maintenance and repair of the company products or equipment purchased.
- Conducts technical training and product briefing with customers, vendors, and company representatives.
- Troubleshoots technical problems and issues, determines technical solution in accordance with product and customer specifications, and recommends actions to customers, customer service representatives, sales representatives, or field staff for coordinated product solution.
- Complete all required paperwork – order write-ups, customer setups, etc., per Policy.
- Rotate on-call schedule working overtime on nights/weekends.
Basic Qualifications
- High School Diploma or GED
- 1+ years’ experience with Microsoft Office
- Must have valid driver’s license
Preferred Qualifications
- Excellent verbal and written communication skills
- Strong phone skills
- Strong organizational skills
- Excellent attention to detail and accuracy
Job Number: 30110862
Community / Marketing Title: Rental Branch Associate
Location_formattedLocationLong: Billerica, Massachusetts US