Senior Service Field Engineer

Job Number: 1661

External Description:

Automated Logic is a total energy solutions provider. For more than 30 years, we have been dedicated to designing easy-to-use building automation systems that provide the highest possible energy efficiency, while ensuring occupant comfort.  Through our global team of company branches and independently-owned dealers, we offer industry-leading technology with local, on-the-ground service that is hard to beat.  Automated Logic is a part of Carrier, a leading provider of heating, ventilating, air conditioning and refrigeration systems, building controls and automation, and fire and security systems leading to safer, smarter, sustainable, and high-performance buildings.

This position is for a Senior Service Field Technician in Aftermarket and Service who is under moderate supervision that will do moderately complex on-site preventative maintenance, routine repair, and calibration after installation. This person will be responsible for analyzing test readings, computer printouts, and trouble reports to determine equipment repair needs.

The person in this role can be located anywhere in Massachusetts and report out of either the Chicopee, MA, or Canton, MA office locations. A company vehicle is provided for field work at customer job site locations.

Principal Responsibilities:

Under moderate supervision, performs preventive maintenance, repair, installation and commissioning of building automation control systems.  This person is accountable for high customer satisfaction levels through direct, onsite client interaction.  May also act as leader as required where a team is needed to complete complex tasks as well as mentor to others.  Individual must understand the principles that comprise a Building Control system and possess the ability to learn new product and strategies as they are released for sale.  High level of documentation of daily activities and recommendations is required.
 

Essential Functions:

• Adheres to all ALC and customer safety standards. Promotes safety awareness on work sites.
• Communicates with customer upon arrival and before leaving the facility. Ensures high levels of customer satisfaction. Meets regularly with customers representative to become familiar with operation of customer facility. Keeps customer informed of the nature of service we are onsite to perform.
• Communicates outstanding issues and recommends through field quotes system enhancements, upgrades, and/or repairs. Is observant of additional opportunities we may have to solve issues.  Actively participates with service account manager to engineer and estimate solutions.
• Performs system maintenance in accordance with established service practices and direction including field controllers, servers and workstations and field hardware.  Maintains feedback of equipment scheduling and modifications needed to service account manager.
• Reports issues or changes to management immediately in accordance with company policy and practices. Interfaces with service coordinator, service account manager and service project managers to coordinate activities as required in a professional manner.
• Performs diagnostics and repairs to complex control systems. Knowledge of a variety of electronic or digital controls systems and ability to test and write modifications in multiple languages of systems software.
• Provides training to customers for their specific control systems operations. Delivers documentation to the customer for training as needed or as contractual obligation requires.
• Works with customers mechanical service provider to aid in support for equipment diagnostics when required.
• Follows established learning path and conducts extensive self-study (reading, research and practice) to improve and maintain technical proficiency in company's product lines. Completes certifications as required by the company.
• Provides solutions to increasingly complex system problems by troubleshooting systems and leading others on how to resolve problems. Works with subcontractors and other trades as needed to ensure proper operation.
• Completes all job required documentation on-time including time sheets, expense reports, posting of work orders, on-site documentation and project status reports in accordance with company policy as required.
• Performs other duties as assigned.
   

Knowledge, Skills & Abilities:

• Provides direction to other team members and follows guidance from service account manager or project manager.
• Must be able to work alone, manage time effectively and communicate proficiently with customers.
• Able to create, download, and troubleshoot complex HVAC system logic using WebCTRL and associated software. Proficient with all WebCTRL software functions and utilities.
• Knowledge of TCP/IP networks including wireless technology design and troubleshooting.
• Able to read and understand Architectural, Mechanical, and Electrical blueprints.
• Experience with Microsoft software products to include: Outlook, Word, Excel, and other Windows products.
• Possess computer and networking skills to properly maintain their laptops and mobile devices as well as experience in the maintenance and troubleshooting of Ethernet and ARC Net communications.
• Strong background in the operation and control of mechanical equipment and their control sequences.

Minimum Qualifications:

• High School Diploma, Associates Degree, or Technical School in the HVAC industry with a minimum of 6 years’ experience in the HVAC controls industry.
• Experience interacting with a large and diverse number of simultaneous challenges, requiring knowledge of multiple disciplines.
• Possess and maintain valid and current Driver’s License and be insurable by the company’s insurance carrier.
• Ability to travel in excess of 50% of typical workweek, including air travel, overnight hotel stays, and unexpected travel as well as participate in rotating on call schedule.
   

Preferred Qualifications:

• Field experience and an understanding of the installation and operation of Automated Logic Controls and ability to understand/navigate third party control systems and integrations.
• Experience with Automated Logic and Phoenix software to include: WebCtrl, SiteBuilder, ViewBuilder, LogicBuilder, InterOp 3.02, Alert, Draw, EDB, Eikon, Supervision, and Accel Works.
   

Physical Qualifications:

• Capable of climbing ladders or using other lift equipment in excess of 8 feet above grade, and capable of lifting items up to 50lbs.

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Job Number: 30089235

Community / Marketing Title: Senior Service Field Engineer

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