Senior Field Service Engineer

Carrier is the leading global provider of healthy, safe and sustainable building and cold chain solutions with a world-class, diverse workforce with business segments covering HVAC, refrigeration, and fire and security. We make modern life possible by delivering safer, smarter and more sustainable services that make a difference to people and our planet while revolutionizing industry trends. This is why we come to work every day. Join us and we can make a difference together.

About This Role

Under moderate supervision, performs remote diagnostics, preventive maintenance, repair, installation and commissioning of building automation control systems.  This person is accountable for high customer satisfaction levels through direct, onsite client interaction.  May also act as leader as required where a team is needed to complete complex tasks as well as mentor to others.  Individual must understand the principles that comprise a Building Control system and possess the ability to learn new product and strategies as they are released.

Key Responsibilities

• Adheres to all ALC and customer safety standards. Promotes safety awareness on work sites.

• Communicates regularly with customers to ensure high levels of customer satisfaction.

• Communicates outstanding issues and recommends through field quotes system enhancements, upgrades, and/or repairs. Is observant of additional opportunities we may have to solve issues.  Actively participates with service account manager to engineer and estimate solutions.

• Performs system maintenance in accordance with established service practices and direction including field controllers, servers and workstations and field hardware.  Maintains feedback of equipment scheduling and modifications needed to service account manager.

• Reports issues or changes to management immediately in accordance with company policy and practices. Interfaces with service coordinator, service account manager and service project managers to coordinate activities as required in a professional manner.

• Performs diagnostics and repairs to complex control systems. Knowledge of a variety of electronic or digital controls systems and ability to test and write modifications in multiple languages of systems software.

• Provides training to customers for their specific control systems operations. Delivers documentation to the customer for training as needed or as contractual obligation requires.

• Works with customers mechanical service provider to aid in support for equipment diagnostics when required.

• Follows established learning path and conducts extensive self-study (reading, research and practice) to improve and maintain technical proficiency in company's product lines. Completes certifications as required by the company.

• Provides solutions to increasingly complex system problems by troubleshooting systems and leading others on how to resolve problems. Works with subcontractors and other trades as needed to ensure proper operation.

• Completes all job required documentation on-time including time sheets, expense reports, posting of work orders, on-site documentation and project status reports in accordance with company policy as required.

• Performs other duties as assigned.

• The ability to climb ladders or using other lift equipment in excess of 8 feet above grade, and capable of lifting items up to 50lbs.

Required Qualifications

• High School Diploma or GED

• 3+ years of Building Automation Controls Experience

• Must maintain valid and current Driver’s License and be insurable by the company’s insurance carrier.

• Ability to travel up to 50% of typical the workweek, including air travel, overnight hotel stays, and unexpected travel as well as participate in rotating on call schedule.

Preferred Qualifications

• Associate's Degree, Bachelor's Degree, or Technical School in HVAC

• Experience interacting with a large and diverse number of simultaneous challenges, requiring knowledge of multiple disciplines.

• Field experience and an understanding of the installation and operation of Automated Logic Controls and ability to understand/navigate third party control systems and integrations.

• Able to create, download, and troubleshoot complex HVAC system logic using WebCTRL and associated software. Proficient with all WebCTRL software functions and utilities.

• The ability to work alone, manage time effectively and communicate proficiently with customers.

• Knowledge of TCP/IP networks including wireless technology design and troubleshooting.

• Able to read and understand Architectural, Mechanical, and Electrical blueprints.

• Experience with Microsoft Suite

• Possess computer and networking skills to properly maintain their laptops and mobile devices as well as experience in the maintenance and troubleshooting of Ethernet and ARC Net communications.

• Strong background in the operation and control of mechanical equipment and their control sequences.

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