Eng, Quality Engrg

Job Number: 2652

External Description:

Carrier is the leading global provider of healthy, safe and sustainable building and cold chain solutions with a world-class, diverse workforce with business segments covering HVAC, refrigeration, and fire and security. We make modern life possible by delivering safer, smarter and more sustainable services that make a difference to people and our planet while revolutionizing industry trends. This is why we come to work every day. Join us and we can make a difference together. 

About This Role:

This role will be a key interface between the service, sales/marketing, and manufacturing functions. The Quality Engineer is responsible for protecting and driving external performance key quality metrics such as Claim Count, Standard Warranty and Customer Escapes PPM.

Key Responsibilities: 

• Support Schedule Q process for projects oriented to improve customer satisfaction
• Summarizing, quantifying, and reporting on a regular basis progress on external quality metrics
• Supporting the analysis of plant customer claims and triaging internal and external corrective action based on cost, occurrence, or high-profile escapes
• Establish a customer bi-lateral continuous improvement culture and prompt communication with Carrier Commercial Services and Technical Service Managers for field operation opportunities
• Responsible for supporting the documentation and implementation of containment and corrective actions
• Coordinate field part returns effectively to trigger deep analysis and relentless root cause analysis and corrective actions

Basic Qualifications:

• Bachelor's degree in Engineering
• 2+ years of experience in Product or Quality Engineering or Operations within a manufacturing facility

Preferred Qualifications:

• Master’s degree in Engineering is a plus
• Awareness of Commercial HVAC equipment operation is a plus
• Experience in customer facing roles
• Solid positive attitude and effective communicating skills with a proven ability to forge solid business inclusive and diverse relationships
• Experience with Quality core processes, Production Part Approval Process elements, Advanced Product Quality Planning, data management systems and continuous improvement tools
• Must be able to work well within diverse international environments
• Robust skills on data manipulation, interpretation, and analysis.
• Strong computer skills including Microsoft Office applications (Word, Excel, PowerPoint, Outlook, Project).

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Job Number: 30115650

Community / Marketing Title: Eng, Quality Engrg

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