Sales Coordinator
Job Number: 2666
External Description:
Carrier is the leading global provider of healthy, safe and sustainable building and cold chain solutions with a world-class, diverse workforce with business segments covering HVAC, refrigeration, and fire and security. We make modern life possible by delivering safer, smarter and more sustainable services that make a difference to people and our planet while revolutionizing industry trends. This is why we come to work every day. Join us and we can make a difference together.
About This Role
Each day, the team at Carrier is working to meet some of the most unique and exciting global challenges in heating and air conditioning. In order to continue to maintain our role as a global leader, we are always looking for talented, ambitious individuals to join us.
We currently have an excellent opportunity for a highly-motivated professional to support our HVAC Sales offices in Philadelphia. We seek an organized, friendly, helpful, team player to ensure that we meet or exceed our customers’ needs when it comes to their managing their orders, and ensuring accurate billing, prompt payment, and on-time delivery. Our Sales Coordinators are key members of our teams across the US.
Key Responsibilities
Ensure accurate order processing for the Philadelphia and New Jersey Sales Offices. This includes entering all customer orders, gaining T&C and credit approvals, ordering parts, tracking shipments, expediting equipment, managing accounts payable/receivable, manage special invoicing needs, and maintaining electronic job files.
Provide back-up support to other regions in the US.
Keep sales team members informed of delivery dates and any delays.
Keep track of Account Receivable issues and work with Sales Engineers to overcome them.
Address unique customer needs, providing administrative support during the after-sale stage.
Manage reports in electronic format; store all financial and sales-related data.
Provide post-sales order management support to Sales Engineers and Inside Sales Engineers.
Interface regularly with other internal departments to resolve issues.
Contribute to overall customer satisfaction by promptly answering emails and phone calls.
Establish active communication and engagement with Sales representatives to ensure that orders are processed correctly and promptly.
Attend weekly sales meetings and assist in preparation for events as needed.
Required Qualifications
High School Diploma or GED
3+ years of experience with Customer Service
Preferred Qualifications
Associate's Degree in Business, Finance, Accounting, Marketing or related field
Experience in the HVAC or construction industry or any industrial environment
Solid systems experience (Salesforce & SAP preferred)
Outstanding problem-solving skills and exemplary attention to detail
Ability to handle stressful situations and deadlines with professionalism and in a consistently calm demeanor
Ability to collaborate and work well with other team members
Strong written and verbal communication skills
Able to build and maintain relationships
Proficiency with Microsoft Office Programs
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Job Number: 30116634
Community / Marketing Title: Sales Coordinator
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