Master Field Service Engineer

Job Number: 2667

External Description:

Carrier is the leading global provider of healthy, safe and sustainable building and cold chain solutions with a world-class, diverse workforce with business segments covering HVAC, refrigeration, and fire and security. We make modern life possible by delivering safer, smarter and more sustainable services that make a difference to people and our planet while revolutionizing industry trends. This is why we come to work every day. Join us and we can make a difference together.

About this role:

Under minimal direction, conducts preventive maintenance, repair, installation, commissioning and troubleshooting of very complex building systems.  Recognized as a technical leader, coach and mentor in the local office.  Responsible for high levels of customer satisfaction through direct, on site, customer interface.  Provides consultant level services for the customer related to building automation systems and ensures ultimate customer satisfaction levels with assigned customers.  With a high level of complete technical competence, mentors lesser experienced team members.

Key Responsibilities:

• Adheres to all ALC and customer safety standards. Promotes safety awareness on work sites and provides safety leadership to employees and subcontractors.
• Communicates with customer upon arrival and before leaving the facility. Ensures high levels of customer satisfaction. Meets regularly with customers representative consult on facility performance. Keeps customer informed of the nature of service we are onsite to perform.
• Communicates outstanding issues and provides field quotes for system enhancements, upgrades, and/or repairs. These may be optimizing operational functions, energy related, network related or related to customer asset protection from cyber threats.  Actively participates with service account manager and sales team to engineer and estimate complex solutions.
• Actively works with sales and account team to consistently transform agreement base to higher level outcome and technology-based offerings.  Consistently drives customer base toward proactive and condition-based offerings.
• Performs system maintenance in accordance with established service practices and direction including field controllers, servers and workstations and field hardware.  Maintains feedback of equipment scheduling and modifications needed to service account manager.
• Interfaces with service coordinator, service account manager and service project managers to coordinate activities as required in a professional manner.  Acts to provide feedback on team assignments, skill certifications and learning recommendations as required.
• Performs ddiagnostics and repairs to complex control systems. Knowledge of multiple manufacturers controls systems and ability to test and write modifications in multiple languages of systems software.
• Provides training to customers for their specific control systems operations. Delivers documentation to the customer for training as needed or as contractual obligation requires.
• Follows established learning path focusing on either building operations and efficiency OR a concentration on networking and cyber technologies.  Owns and drives personal learning path.  Completes certifications as required by the company, these could be CEM or various Cisco or Microsoft certifications depending on local market and project needs.
• Actively participates in leadership learning path and practices leadership skills while mentoring, performing group training, performance review input or other leader development assignments.
• Provides solutions to increasingly complex system problems by troubleshooting systems and leading others on how to resolve problems. Works with subcontractors and other trades as needed to ensure proper operation.
• Local escalation point for technical issues.  May coach and resolve issues either on site or through remote coaching.
• Completes all job required documentation on-time including time sheets, expense reports, posting of work orders, on-site documentation and project status reports in accordance with company policy as required.
• Performs other duties as assigned.

• Provides direction to other team members and follows guidance from service account manager or project manager.
• Must be able to work alone, manage time effectively and communicate proficiently with customers.
• Able to create, download, and troubleshoot complex HVAC system logic using WebCTRL and associated software. Proficient with all WebCTRL software functions and utilities.
• Proficient with all 3rd party integrations into and out of WebCTRL (BACnet, LON, Modbus, N2, etc.) including Master System Integration components.
• Advance knowledge of TCP/IP networks including wireless technology layout, design and troubleshooting.
• Able to read and understand Architectural, Mechanical, and Electrical blueprints.
• Experience with Microsoft software products to include: Outlook, Word, Excel, and other Windows products.
• Possess computer and networking skills to properly maintain their laptops and mobile devices as well as experience in the maintenance and troubleshooting of Ethernet and ARC Net communications.
• Strong background in the operation and control of mechanical equipment and their control sequences.
• Able to present technical information to a non-technical audience.
• Requires passion and dedication to providing the customer with innovative and superior building automation systems and outstanding customer service.

Basic Qualifications:

• High School Diploma or GED
• 10+ years of experience in the HVAC industry.
• Possess and maintain valid and current Driver’s License and be insurable by the company’s insurance carrier.
• Ability to travel in excess of 50% of typical workweek, including air travel, overnight hotel stays, and unexpected travel as well as participate in rotating on call schedule.

Preferred Qualifications:

• Bachelor’s degree in Construction, Civil, Mechanical, Electrical Engineering, Construction Management, Electronics, or IT.
• Experience interacting with a large and diverse number of simultaneous challenges, requiring knowledge of multiple disciplines.
• Field experience and a complete understanding of the installation and operation of Automated Logic Controls and knowledge and understanding of third party control systems and integrations.
• Experience with Automated Logic and Phoenix software to include: WebCtrl, SiteBuilder, ViewBuilder, LogicBuilder, InterOp 3.02, Alert, Draw, EDB, Eikon, Supervision, and Accel Works.

• Willingness to climb ladders or using other lift equipment in excess of 8 feet above grade, and capable of lifting items up to 50lbs.

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RSRCAR

Job Number: 30113194

Community / Marketing Title: Master Field Service Engineer

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