HVAC Commercial Service Manager
Job Number: 2858
External Description:
Carrier is the leading global provider of healthy, safe and sustainable building and cold chain solutions with a world-class, diverse workforce with business segments covering HVAC, refrigeration, and fire and security. We make modern life possible by delivering safer, smarter and more sustainable services that make a difference to people and our planet while revolutionizing industry trends. This is why we come to work every day. Join us and we can make a difference together.
About this role
Carrier Commercial Service has an opening for an experienced HVAC Commercial Service Manager for our Novi, Michigan location. This position has profit and loss responsibility for a multi-million dollar service branch and is responsible for growing market share of the Carrier Commercial Service business. The Service Manager will lead field technicians and operations professionals to efficiently execute planned maintenance, repair, overhaul and installation projects in an effort to exceed the expectations of our customers and meet revenue and margin targets. The ideal candidate should have a strong understanding of the commercial air conditioning business including but not limited to relationship management, talent development, field operations, and safety.
Key Responsibilities:
- Forecast, monitor and document financial performance against plan
- Meet with customers in the service territory to ensure satisfaction and retention as well as prospects for additional service opportunities
- Recruit, interview, hire and train technicians as required to meet workload demands, and company or customer expectations and requirements
- Supervise and direct field technicians to effectively perform the functions of equipment repair, maintenance, start-up, operation, and other duties as required to ensure customer satisfaction
- Communicate regularly within the team to ensure that personnel are being scheduled and dispatched properly by skill level, efficiency and training requirements
- Resolve warranty issues, product recall notices, operational problems with products, premature failures and other issues as they apply to products and equipment sold and serviced by the company
- Review work orders, invoices and time reports for accuracy and to ensure efficient management of accounts receivable
Basic Qualifications
- HS Diploma or GED
- 5+ years of commercial service management experience
- Clean and valid driver’s license
Preferred Qualifications
Other qualifications you may have that would be beneficial in this role include:
- Bachelor’s Degree from a recognized college or university in business management or engineering
- Working knowledge and understanding of commercial HVAC systems
- Technical aptitude with knowledge of local building codes and an ability to use resources at hand to develop solutions
- Experience in dealing with a number of simultaneous challenges, requiring knowledge of many different disciplines
- Good computer skills: knowledge of and proficiency in common office applications such as MS Word, Excel, Outlook and ability to navigate SalesForce.com, ServiceMax, ERP, and other business applications
- A true team player who has the customer’s best interests first and foremost
RSRCAR
#LI- onsite
Job Number: 30117822
Community / Marketing Title: HVAC Commercial Service Manager
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