A/R Operations Manager
Job Number: 3241
External Description:
Carrier is the leading global provider of healthy, safe and sustainable building and cold chain solutions with a world-class, diverse workforce with business segments covering HVAC, refrigeration, and fire and security. We make modern life possible by delivering safer, smarter and more sustainable services that make a difference to people and our planet while revolutionizing industry trends. This is why we come to work every day. Join us and we can make a difference together.
About This Role
The Kidde Brand Business Unit of Carrier is seeking a talented, motivated, and energized A/R Operations Leader that has experience in driving performance via business partnering within a large-scale organization. If you enjoy working in a fast–paced, dynamic organization, with significant growth opportunities, then Kidde is a great fit for you!
We are seeking an A/R Operations Manager to oversee Accounts Receivable (AR), with responsibility to deliver on organizational KPI’s related to Cash. This includes the management of disputes, deductions, aged receivables and bad debt across our customer portfolio. This will support the CFO of Kidde North America and the VP of Sales and Trade Marketing. The candidate will be a data driven, self-motivated, process oriented and results driven individual responsible for leading critical financial activities related Collections Management.
Key Responsibilities:
Ownership of planning, quality, and timeliness of the Collection teams activities, including forecasting and target setting.
Continuous improvement mindset to identify process optimization to reduce impact to internal and external stakeholders.
Analyze aged receivables and develop action plan to reduce and deploy key sustainability practices.
Management of customer deductions, including analysis of root cause and dispute resolution with customers.
Act as a liaison between customer and internal cross-functional teams (Operations, Sales, and Customer Service) to ensure timely clearing of chargebacks/deductions.
Support initiatives around new payment term implementation and credit hold policies
Contribute to team initiatives around Retail Field Destroys and Product Return improvement.
Supports internal and external audit requirements in relation to AR processes, including process documentation.
Work with accounting/controllership organization support monthly closing activities by providing inputs on accruals.
Collaborate with accounting staff and contributes to effective cash flow management.
Required Qualifications:
Bachelor’s Degree
6+ years of Accounting/Finance experience including Accounts Receivable and/or Accounting Operations
Preferred Qualifications:
Demonstrated experience in collections management and customer service
Strong PC skills including Microsoft Office, PowerBI, JD Edwards ERP, HFM
Excellent communications and interpersonal skills, proven ability to work across all levels and functions.
Ability to embrace change, re-prioritize workload on demand and still produce high quality output
Self-direction and organization skills critical to achieve month-end reporting deadlines.
Possess an inherent sense of urgency. Enjoys unforeseen challenges expected in a large, complex AR, Order To Cash (OTC) area
Working knowledge of US GAAP a plus
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Job Number: 30123078
Community / Marketing Title: A/R Operations Manager
Location_formattedLocationLong: North Carolina, US