Commercial HVAC Service Manager

Job Number: 3466

External Description:

 

Carrier is the leading global provider of healthy, safe and sustainable building and cold chain solutions with a world-class, diverse workforce with business segments covering HVAC, refrigeration, and fire and security. We make modern life possible by delivering safer, smarter and more sustainable services that make a difference to people and our planet while revolutionizing industry trends. This is why we come to work every day. Join us and we can make a difference together.

 

About this role

 

Supervises a team of entry to intermediate level Field Service professionals or supervisors of Field Service Technicians. Manages day-to-day priorities in solving client issues received by the team. Optimizes manpower and resources, responds to complaints of customers, and escalates key issues to senior management.

 

Key Responsibilities

• Forecast, monitor, and document financial performance against plan
• Coordinates, prioritizes and resolves issues encountered by a more experienced team.
• Optimizes the usage of manpower, standard time, equipment and energy of more experienced team
• Escalates critical/complex issues that will impact the business
• Manages more experienced team according to established programs and objectives.
• Quality Issue Management
• Contacts customer, collects feedback, and establishes and maintains good relationship with customers
• Responds to key customer complaints and carries out customer satisfaction investigations to ensure establishment of appropriate improvement plans

 

Required Qualifications

• 4+ years of service management experience in the Commercial HVAC industry
• 2+ years of experience managing a team of technicians
• High School diploma or GED
• Must have a valid Driver’s License

 

Preferred Qualifications

• Working knowledge and understanding of commercial HVAC systems
• Technical aptitude with knowledge of local building codes and an ability to use resources at hand to develop solutions
• Good computer skills: knowledge of and proficiency in common office applications such as MS Word, Excel, Outlook and ability to navigate SalesForce.com, ServiceMax, ERP, and other business applications

 

 

 

 

 

 

 

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Job Number: 30124348

Community / Marketing Title: Commercial HVAC Service Manager

Location_formattedLocationLong: Peoria, IL, Illinois US