Warranty Administrator

Job Number: 3549

External Description:

Carrier is the leading global provider of healthy, safe and sustainable building and cold chain solutions with a world-class, diverse workforce with business segments covering HVAC, refrigeration, and fire and security. We make modern life possible by delivering safer, smarter and more sustainable services that make a difference to people and our planet while revolutionizing industry trends. This is why we come to work every day. Join us and we can make a difference together.

About this role

We have an entry-level Service Contract & Warranty Administration professional. Responsible for administering and providing proper contract and warranty fulfillment. Reviews contracts, compiles data and assists in preparation of bids and other reports.

Key Responsibilities

• Provide exception management support for Americas-region warranty claims
• Coordinate the mandatory part return (MPR) process for selected warrantable failures
• Monitor claim trends, searching for opportunities to improve claim processing efficiency and/or reduce warranty spend
• Administer annual Authorized Service Provider agreement renewal process using DocuSign
• Modify/revise unit warranty file as needed to reflect Sales/Service warranty coverage adjustments
• Generate regular and ad-hoc warranty reports for Sales, Service and/or Quality
• Reply to customer requests and issues in a demanding environment
• Willingness to gain basic technical knowledge of the Container product line to support warranty claims and concession claims

Basic Qualifications

• Associates degree
• 2+ years of experience in customer service/support role

Preferred Qualifications

• Experience in IT or Web Support field
• Experience in a global market is preferred
• Experience with salesforce
• Ability to learn on-the-job in a dynamic customer-focused environment
• Ability to adapt to changing needs and requirements, and track multiple initiatives     
• Spanish as a second language
• Strong organizational, communication and time management skills
• Experience with Tavant warranty system

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RSRCAR

Job Number: 30126053

Community / Marketing Title: Warranty Administrator

Location_formattedLocationLong: New York, US