Service Operations Lead
Job Number: 3666
External Description:
Carrier is the leading global provider of healthy, safe and sustainable building and cold chain solutions with a world-class, diverse workforce with business segments covering HVAC, refrigeration, and fire and security. We make modern life possible by delivering safer, smarter and more sustainable services that make a difference to people and our planet while revolutionizing industry trends. This is why we come to work every day. Join us, and we can make a difference together.
RESPONSIBILITIES:
- Administer service contracts to optimize profits, verify obligations are met, ensure customer satisfaction and retention
- Proactively monitor, pursue and assist with the selling of field service and repair opportunities in an effort to ensure pull-through revenue goals are met
- Assist leadership in driving on time, within budget completing service jobs
- Manage all time charged to jobs including Procard transactions (billable vs non-billable)
- Approve time and expense/ Handle technician payroll issues
- Manage accounts receivable and assist with the resolution of customer billing disputes
- Procure parts and materials for scheduled maintenance, repairs, and emergency service calls
- Manage warranty and startup jobs
- Complete booking of new jobs and set up of billing plans
- Review open orders daily to ensure timely completion of jobs
- Ensure timely and accurate billing of project, service contract, T&M, and fixed price jobs
Required Qualifications:
- A High School diploma or GED
Preferred Qualifications:
- Strong experience in Microsoft Office Suite, Salesforce, and SAP
- 2+ years of Service Industry experience
- Bachelor's degree
#LI-OnSite
RSRCAR
Job Number: 30126969
Community / Marketing Title: Service Operations Lead
Location_formattedLocationLong: Utah, US