Service Coordinator

Carrier is the leading global provider of healthy, safe and sustainable building and cold chain solutions with a world-class, diverse workforce with business segments covering HVAC, refrigeration, and fire and security. We make modern life possible by delivering safer, smarter and more sustainable services that make a difference to people and our planet while revolutionizing industry trends. This is why we come to work every day. Join us and we can make a difference together.

KEY RESPONSIBILITIES:

Perform all department work schedules, tracking of labor and expense cost, processing work orders, contracts charges, billings to customers and payment accounting for the department: include assisting the service manager and /or work independently under the direction of the business manager in performing any other designed work.

• Work very closely with service manager on a daily basis
• Manage customer and client communications for work schedule and maintain a positive and productive working relationship.
• Schedule and document all department commitments for repairs, maintenance, and installation.
• Schedule 2 weeks in advance with day to day adjustments as necessary to accommodate scheduled work load.
• Schedule customer onsite training as requested.
• Schedule 24 hours emergency service team and assist emergency service contracted customers as required (On Call Schedule)
• Communicate with field to determine the status of the project they are working on and know each Tech working location all the time.
• Provide pricing upon request for parts and /or company resources in a timely manner.
• Assist in the local monthly branch service agreement renewal process and book in ERP within 30 days of expiration
• Ensure all preventive maintenance visit are scheduled and performed for each service agreement.
• Notify customers of scheduled PM dates visits
• Log and track all service work orders, and reconcile all open tickets for dispositions.
• Invoice customer in a timely manner target 30 day or less DTI.
• Work with collection department for collecting invoice and resolving disputes.
• Microsoft office products experience is a must.
• Microsoft Dynamics Software experience is a PLUS.

Required Qualifications:

• Associates Degree
• 5+ years’ experience in an administrative/marketing coordinator role.

Preferred Qualifications:

• Accounting, purchasing, receivables, and AIA billing experience preferred
• MS Dynamics/ERP experience a plus

• Proficient in Microsoft Office software, including Word, Excel, Outlook, PowerPoint, and Access
• Excellent written and verbal communication skills
• Ability to work without close supervision
• Good time management skills
• Able to manage multiple competing priorities successfully

#LI-On-Site

RSRCAR