Service Coordinator
Job Number: 3845
External Description:
Job Description Summary
Carrier is the leading global provider of healthy, safe and sustainable building and cold chain solutions with a world-class, diverse workforce with business segments covering HVAC, refrigeration, and fire and security. We make modern life possible by delivering safer, smarter and more sustainable services that make a difference to people and our planet while revolutionizing industry trends. This is why we come to work every day. Join us, and we can make a difference together.
Job Description
- The ideal candidate for this role will have the ability to leverage technology to enhance the communication and operational efficiency of the service branch.
- Schedule and dispatch technician daily work orders for repairs while ensuring the scope of work and time requirements are well communicated
- Manage prioritization of repairs while optimizing technician-assigned routes to align with job requirements
- Partner with Service Manager & Service Operations Lead to prepare bi-weekly technician schedule
- Proactively distribute work orders for jobs daily
- Adhere to scheduling guidelines and work order priority to load the schedule
- Assist with the management and recording of non-productive technician time
- Assist in general office administration; answering phones, receiving and distributing of mail, receiving parts, etc.
- Other duties as assigned
Required Qualifications:
- High School diploma or GED
- 2+ years customer service experience
- 6+ months experience supporting customers via telephone and email
Preferred Qualifications:
- Excellent verbal and written communication skills
- Strong organizational skills
- Excellent attention to detail and accuracy
- Experience with Microsoft Office
- Experience in the HVAC Industry.
RSRCAR
#LI-Onsite
Job Number: 30129419
Community / Marketing Title: Service Coordinator
Location_formattedLocationLong: Louisiana, US