Commercial Leader - Monitor Automation System
Job Number: 3911
External Description:
Carrier is the leading global provider of healthy, safe and sustainable building and cold chain solutions with a world-class, diverse workforce with business segments covering HVAC, refrigeration, and fire and security. We make modern life possible by delivering safer, smarter and more sustainable services that make a difference to people and our planet while revolutionizing industry trends. This is why we come to work every day. Join us and we can make a difference together.
This role, Commercial Leader is part of Security business for our Mastermind Software Suites (MAS). MAS is provider of the MASterMind™ suite, one of the world’s preeminent security automation software, provides a fully integrated enterprise solution for monitored, security service providers and proprietary central stations. With 40+ years of continuous Innovation, become global industry leader Alarm Monitoring System in the security industry both in the US and globally.
Being part of Security Business, we offer variety of security solutions to our customers through hardware, software & services, providing Secured spaces & Increased productivity in segments from Residential to Commercial.
About This Role
The Commercial Leader will lead & own the commercial activity for our Mastermind Suites of alarm monitoring & business management software, with ownership of the complete sales cycle (pre-sales to closing and services revenue) and development of future business model for the Software Suite. This person will lead a team of sales executives, training, & sales operations with direct responsibility of growing the top & bottom line of the business.
Key Responsibilities
Develop & Own Commercial Business Plan:
Own the development, growth & communication of commercial business plan. Lead the Sales and Customer Service and Support teams on the execution of the commercial business plan.
Identify strategic target customers, partners, and major projects; develop those relationships and business opportunities.
Drive growth of MAS market share, with present & upcoming products in the existing & consequent market.
Work with the Security Solutions Aftermarket & Services Leader and CFO to define commercial targets, incentivization policy for the team, and a robust process to monitor those targets.
Collaborate with other functions contributing to the business & lead the development of commercial playbook to achieve profitable growth & increase share of valet.
Provide customer analyses; participate in internal work groups to share know-how, processes, and customer information.
Thought Leadership, Industry Relations, and Marketing:
Work with internal teams including, marketing & communications and engineering, to define, coordinate, and implement a unified storyline and sales strategies.
Promote & foster long-term relationships with major influencing bodies with a focus on key stakeholders and high influencers.
Drive, influence and support strategy and offer marketing on sub-segment market research, business model development, investment themes, build/buy/partner approaches, value proposition/used cases, and journey maps for segment-specific customer problems.
People Management, Coaching & Training
Lead the Sales, Customer Service and Support teams to promote high-capacity collaboration with business stakeholders /influencers, in direct line as well as complexed matrix structure.
With focus on 3E (experience, exposure, education), work to develop/mentor/coach talent and inspire individuals in the commercial community as well as broader organization.
Foster a culture of learning, coaching, customer-centricity, accountability, collaboration and achieving big bold goals.
Business Growth
Software Suite top-line revenue growth & bottom line through a close partnership with sales and execution team in MAS Software Suite.
YoY growth in ARR & services orders.
New account accusation & increase in exiting account share of wallet.
Pipeline Growth.
Customer & Employee Engagement
YoY increase in Customer net promoter.
YoY increase in Employee net promoter.
Succession planning and knowledge sharing between key positions.
Required Qualifications
Bachelor’s Degree
7+ years of experience in a Commercial Role
Preferred Qualifications
Master’s or Bachelor’s degree in a relative business field
Commercial Sales Experience
Experience with Alarm Monitoring Software
Ability to build networks, be a critical thinker, customer focused, and an active listening communication approach.
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Job Number: 30129610
Community / Marketing Title: Commercial Leader - Monitor Automation System
Location_formattedLocationLong: California, US