Customer Service Intern

Job Number: 3983

External Description:

About Carrier 

Carrier Global Corporation, global leader in intelligent climate and energy solutions is committed to creating solutions that matter for people and our planet for generations to come. From the beginning, we've led in inventing new technologies and entirely new industries. Today, we continue to lead because we have a world-class, diverse workforce that puts the customer at the center of everything we do. 

About this role

Built on Willis Carrier's invention of modern air conditioning in 1902, Carrier is a leading provider of heating, ventilating, air conditioning, refrigeration systems, building controls, automation, and fire and security systems, leading to safer, smarter, sustainable, and high-performance buildings. We constantly build upon our history of proven innovation with new products and services that improve global comfort and efficiency. Today, Carrier needs your talent to build upon this legacy and create solutions that matter for people and our planet!

We are seeking a motivated, results-oriented student to join our team for the summer of 2024. The Carrier internship experience offers interns an environment that provides practical, challenging, and meaningful on-the-job work experience and the opportunity to apply knowledge and demonstrate strengths in efforts to assist Carrier in achieving its business strategy.

Key Responsibilities 

As a Client Services Intern, you will gain experience including, but not limited to, activities and tasks listed below:

• Support customer feedback loop initiative and design projects on Sensitech Net Promoter Score
• Analyze, design, and execute projects to support department initiatives on process improvements
• Perform an audit on Client Services related controlled procedures and processes
• Maintain Customer Account Set-Up & Management relating to:
  • Customer Relationship Management & ERP database maintenance
  • Coordinate with Sales and customers to enter appropriate account information
• Customer and Order Supports:
• Engage with customers and execute orders based on customer needs and program’s requirement
• Interact with Sensitech products and assist with customer inquiries
• Professional Service monthly billings
• Phone support – field inbound calls regarding customer inquiries and orders
• Collaborate with Supply Chain/Inventory, Programming, Shipping, and Finance departments to ensure on-time deliveries
• Other projects as assigned

Required Qualifications

• Pursuing Bachelor’s degree in Business Administration, Marketing, Supply Chain, Operations, or related fields
• 3.0 or higher GPA
• Applicant must be a US Citizen or Permanent Resident

Preferred Qualifications

• Proficiency in Microsoft Office applications
• Strong organizational, analytical, and problem-solving skills
• Self-driven and proactive
• Ability to manage multiple tasks and priorities
• Ability to communicate effectively at all levels
• Team player and willing to collaborate with others on projects

#EarlyCareers

Job Number: 30131355

Community / Marketing Title: Customer Service Intern

Location_formattedLocationLong: Massachusetts, US