Master Field Service Technician

Job Number: 4026

External Description:

Carrier is a leading provider of heating, ventilating, air conditioning and refrigeration systems, building controls and automation, and fire and security systems, leading to safer, smarter, sustainable, and high-performance buildings. As Carrier emerges as an independent, standalone company, the Carrier Global Engineering organization is transforming. This new multi-site organization will ensure Carrier’s lead position in the market through investments in advanced research, technologies, and methods that will shape the future of our products.

At Automated Logic, a division of Carrier Corporation, we've been developing and supporting intelligent building solutions that have helped customers operate their buildings more efficiently for over 40 years. We take pride in being global leader in building automation systems and working with customers ranging from small, family owned businesses to Fortune 500 corporations. You can find our building automation solutions installed in thousands of commercial buildings around the world.

If you are looking for a role that combines your technical skills and passion for leadership, then we have a great opportunity for you. We are seeking an energetic, competitive, and motivated Master Field Services Technician to promote innovative solutions and lead a team of Service Technicians for Automated Logic.

Essential Functions:

• Start up, commission, re-commission customer Building Automation Systems
• Provides solutions to very complex systems problems either troubleshooting the system or advising others on how to resolve problems. Works with subcontractors and other trades to ensure proper operation.
• Be able to provide turnkey project delivery on medium to large projects
• Complex AHUs (Multi-Zone/VFD/Mult-coil)
• Complex CW systems (Redundant/Pri-Sec Loops)
• Sequenced HW Systems with 3 or more boilers
• Third Party Integration Expert
• 3rd party networks
• Complete all required commissioning documentation. Maintains accurate As-Built drawing package and makes changes in EDS, Visio, Excel, Word, as required.
• Completes paperwork on-time including time sheets, expense reports, posting of work orders, on-site documentation and project status reports
• Responsible for total system operation from controllers to sensors, loading software, interfacing with third party systems, Sets up trends, alarms and reports and works with customer IT personnel, etc.. Calibrates systems requiring basic electronic test equipment, such as multi-meters, network terminals and/ or a laptop computer.
• Performs static (stand-alone) and dynamic (total building interactive network) commissioning of software programming.
• Performs site-specific training for owner/operator on the total system.
• Responsible for set up of operator workstations with all associated software.
• Responsible for performing job database backups on a daily basis or as advised.
• Assists with turnover to service.
• Mentors and develops Field Engineers on field tools and technology. Serves as technical resource. Will likely assist sales in development of cost estimate on complex projects.
• Communicates with customer upon arrival and before leaving the work site. Tracks and records job progress and keeps customer informed on progress. Reviews customer’s systems and, if needed, points out areas of improvement and scope issues to project manager. Keeps project management apprised of customer concerns and issues.
• Adheres to safety standards. High degree of regard to employee and subcontractor safety.
• Other duties as assigned.

What We Look For:

• Team leader that is able to assist Field Supervisor mentoring and managing FE’s.
• Must have thorough understanding of systems software to write or recommend modifications to logic as needed.
• Able to create, download, and troubleshoot complex HVAC system logic using WebCTRL and associated software. Proficient with all WebCTRL software functions and utilities.
• Communicates issues with Project Manager and Field Supervisor on a timely basis.
• Expert with all WebCTRL software functions and utilities.
• Expert on all 3rd party integrations (BACnet, LON, Modbus, N2, etc.)
• Advance knowledge of TCP/IP networks including wireless technology, including layout and troubleshooting.
• Must be well organized with good time management skills. This position requires excellent communication skills as well as the ability to work and lead well in a team environment
• Able to present technical information to a non-technical audience.
• Able to read and understand Architectural, Mechanical, and Electrical blueprints.
• Proficient with Microsoft software products: Outlook, Word, Excel, and Power BI
• Expert working knowledge of Automated Logic hardware and software.
• Possesses an excellent understanding of the operation and control of mechanical/electrical equipment and their control sequences.
• Possess computer and networking skills to properly maintain their laptop as well as experience in the commissioning of Ethernet and ARC Net communications.
• Requires passion and dedication to providing the customer with innovative and superior building automation systems and outstanding customer service.
• Strong background in mechanical and HVAC system operation and design.

Required Qualifications:

• High School Diploma or GED
• 2+ years of experience in the HVAC Controls Industry or similar low voltage systems
• Possess and maintain valid and current Driver’s License and be insurable by the company’s insurance carrier.
• Capable of climbing ladders or using other lift equipment in excess of 8 feet above grade, and capable of lifting items up to 50lbs.

Preferred Qualifications:

• Associates Degree, or Technical School in the HVAC industry with a minimum of 10 years’ experience in the HVAC controls industry.
• Bachelor’s degree in Construction, Civil, Mechanical, Electrical Engineering, Construction Management, Electronics, or IT.
• Experience interacting with a large and diverse number of simultaneous challenges, requiring knowledge of multiple disciplines
• Field experience and a complete understanding of the installation and operation of Automated Logic Controls and knowledge and understanding of third party control systems and integrations.
• Experience with Automated Logic and Phoenix software to include: WebCtrl, SiteBuilder, ViewBuilder, LogicBuilder, InterOp 3.02, Alert, Draw, EDB, Eikon, Supervision, and Accel Works.

RSRCAR

#LI-Hybrid

Job Number: 30132076

Community / Marketing Title: Master Field Service Technician

Location_formattedLocationLong: Massachusetts, US