Commercial HVAC Repair Sales Specialist
Job Number: 4148
External Description:
Carrier is the leading global provider of healthy, safe and sustainable building and cold chain solutions with a world-class, diverse workforce with business segments covering HVAC, refrigeration, and fire and security. We make modern life possible by delivering safer, smarter and more sustainable services that make a difference to people and our planet while revolutionizing industry trends. This is why we come to work every day. Join us and we can make a difference together.
About This Role
As the Commercial HVAC Repair Sales Specialist, you will be responsible for pursuing opportunities for quick turn projects to keep our customers operating effectively.
This role is a great fit for you excel at building relationships, have outstanding customer service and love working with cross-functional teams. This is the ideal role for those that are adept at assessing and understanding both the immediate and future needs of customers.
Key Responsibilities:
- Responsible for leveraging existing Service Agreement Customer base for service repair opportunities.
- Provide leads for service agreement sellers when dealing with customers not under contract
- Provide leads for Service modernization and controls team
- Actively manage customer base seeking out opportunities for selling standard preventative Service Repair upgrade packages
- Utilize CRM to manage customer interactions, activities, and opportunity pipeline
- Experienced seller who thrives in building long term customer account relationships to maximize value
- Seek out or respond to repair opportunities
- Establish and build credibility with knowledge of Carrier products/solutions
- Develop and sustain customer relationships
- Clearly articulate the value of Carrier’s value offerings and how they map to the customers’ needs
- Ability to detect the Customer’s buying stage and adjust selling accordingly
- Respond to the customer requirements in a timely manner
- Gain the booking/order in a timely manner
- Ability to consistently achieve sales metrics and Annual Targets
- Effectively negotiate service agreement renewals when required
Required Qualifications:
- 2+ years HVAC experience
- High School Diploma / GED
- Must be able lift/carry 20 lbs, climb ladders/stairs, be comfortable working on roofs/platforms
- Ability to travel up to 50% within territory
- Pass an MVR
Preferred Qualifications:
- Bachelor’s degree in Engineering
- Experience with Salesforce
- Previous experience in aftermarket parts/repair sales preferred
- Ability to work in a highly team-oriented and dynamic environment
- Demonstrated strong written, verbal and presentation skills to effectively develop expectations and relationships with internal and external customers
- Ability to sell directly to end user customer
- Demonstrated ability to introduce others to cross sell and upsell within their base of customers
- Uses sound business judgement to support the customer in decisions of repair or replace
- Demonstrated ability to identify opportunities to proactively sell preventative repair / upgrade packages
- Self-motivated and able to manage many simultaneous projects and responsibilities
- Extremely comfortable operating in a technical environment utilizing Microsoft based computer software
- Outstanding sales/negotiation skills and goal-orientated with strong time management and organizational skills
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RSRCAR
Job Number: 30133273
Community / Marketing Title: Commercial HVAC Repair Sales Specialist
Location_formattedLocationLong: Pennsylvania, US