Digital Product Manager, Digital Foundry

Carrier is the leading global provider of healthy, safe and sustainable building and cold chain solutions with a world-class, diverse workforce with business segments covering HVAC, refrigeration, and fire and security. We make modern life possible by delivering safer, smarter and more sustainable services that make a difference to people and our planet while revolutionizing industry trends. This is why we come to work every day. Join us and we can make a difference together.

About This Role

Carrier’s Digital Products and Software team is building solutions to reimagine systems that shape the way we live, work, and play. We're setting the standard for healthier, safer, and more resilient built environments – and connecting the cold chain to improve the process of safely shipping and storing food and critical medical supplies.

The Value Stream Product Manager will serve as a critical role with one or more scrum teams. With a solid shared vision and understanding of the roadmap and features defined by the Product/Platform Product Manager, the Value Stream Product Manager ensures Goals, Initiatives, Product Epics and Epics are created in alignment with the vision and strategy of Commercial HVAC and the overall Product. The Value Stream Product Manager will work closely with the Product/Platform Manager, and our business unit stakeholders and customers to ensure roadmap alignment.  The Value Stream Product Manager will also work closely with Value Stream Technical Leads, Designers, and Technical Product Owners (TPO) to ensure the teams backlog is alignment with the product goals.  The Product Manager  should facilitate workshops and strategy sessions with our business partners to continually facilitate roadmap evolution.   

The role may be paired and need to work closely with other Value Stream Product Managers, who are responsible for developing the overall product vision, as well as ideating, researching, defining, prioritizing, and documenting product requirements and designs at the feature level for other related Value Streams. The product team jointly is responsible for the product roadmap, release planning, feature definition and strong customer advocacy.

The TPM role will serve on a product team focused on digital solutions leveraging edge and IoT technologies on either the intelligent buildings or cold chain space.

Key Responsibilities:

• Define Value Stream Product vision and deliver roadmaps and epics to Value Stream Technical Leads and Technical Product Owners. 
• Collaborate with hands-on development team, product team, and design team in support of various platform/services capabilities surrounding Abound  

• Understand business' overall software applications' portfolio, growth priorities, and success measures to craft solutions for features provided as a service    
• Take ownership over product items and help lead all initiatives needed to roll out – technical requirements, business needs, etc.  
• Delivers solutions to meet customer needs, ensuring technical feasibility & scalability of new initiatives through successful deployments & continuous delivery 
• Partner with adjacent Product Managers to understand shared product vision and short- & long-term roadmap  

• Partner with Product/Platform Product Manager, other Value Stream Product Managers, Designers, and Solutions Architects to translate business needs into clear Initiatives, Product Epics, and Epics/Features that can be consumed by the teams. 
• Ensure Epics meet acceptance criteria before deployment. 
• Conduct user acceptance testing (UAT) and coordinate with business stakeholders and QA team to validate and confirm acceptance. 

• Report progress on feature and epic delivery to Product/Platform Product Manager and Business Stakeholders.  Report progress on quarterly goals, initiatives and commitments to Product/Platform Product Manager and Business Stakeholders. 
• Be an active participant in Quarterly Product Increment Planning as well as other strategy and planning sessions with business stakeholders.  
• Effectively communicate and facilitate tradeoff decisions, e.g. choice between 2 methodologies – to product & tech so decision can be made on approach with business stakeholders.   

Required Qualifications: 

• 5+ years of experience as a product manager for digital software/SaaS applications 
• Bachelor’s degree

Preferred Qualifications:

• SAFe, Agile Product Owner and/or Scrum Master certified
• Experience with Cloud (AWS preferred) and Edge or IoT products  
• Strong customer centric experience, focusing in product usability, user experience (UX)  
• Extensive experience gathering and delivering product roadmaps & requirements (writing Epics, user stories, etc.) 
• Strong experience in Global Agile & SDLC environments (utilizing Jira or Aha! for reporting and tracking) 

• Pre-existing experience and/or demonstrated aptitude for learning digital tools such as Aha!, Jira, Figma, Confluence, Miro, LucidChart, etc 
• Experience working with remote and globally distributed teams 

• Degree in Business Administration, Computer Science, Information Technology, or related field preferred. 
• Master’s degree in applicable discipline highly desired. 

• AWS Serverless environment preferred 

• Previous development background preferred 
• Strong Edge experience preferred 
• Detail oriented 
• Passion for and understanding of technology – working knowledge of modern, cloud-based technology. Distributed computing expertise a bonus. 
• Great communication – you can translate business needs into product requirements and communicate across product and technical teams to ensure requirements are understood and actionable. 

• Business acumen – desire to understand how every new feature delights customers and impacts the business 

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