Area Operations Manager, Commercial Service HVAC, New Orleans
Job Number: 4645
External Description:
Carrier is the leading global provider of healthy, safe and sustainable building and cold chain solutions with a world-class, diverse workforce with business segments covering HVAC, refrigeration, and fire and security. We make modern life possible by delivering safer, smarter and more sustainable services that make a difference to people and our planet while revolutionizing industry trends. This is why we come to work every day. Join us and we can make a difference together.
About This Role:
Carrier Commercial Services has an opening for an experienced HVAC Commercial Area Operations Manager for our New Orleans, LA location. This position has profit & loss responsibility for an HVAC multi-million-dollar revenue responsibility. It is responsible for growing the market share of the Carrier Commercial Services business in focus areas through new business development working in conjunction with the sales organization. Products and services include Repair Service, Maintenance Contracts, and modernization projects. The ideal candidate will have strong business acumen, including a detailed understanding of the technical sales process and operations management.
Key Responsibilities:
Lead Operations team in execution of sales commitments and work orders
Partner with sales organization to develop and execute strategic plan to drive market growth in assigned area based on revenue and EBIT plans for the area
Accountable for technician productivity, order completion, connecting digital assets and customer retention.
Maintain client relationships based on professional credibility and product knowledge
Identify and participate in industry organizations, trade shows, and events to promote the company, products, and services.
Collaborate with internal teams to ensure alignment with customer needs and expectations
Forecast, monitor, and document financial performance against plan
Maintain culture of safety and continuous improvement
Ensure customer satisfaction by on-time performance and delivery to customer commitments
Required Qualifications:
Bachelor’s degree
5+ years’ experience in Operations Leadership
3+ years’ P&L experience
4+ years’ of team leadership
Ability to travel 50% of the time.
Preferred Qualifications:
Military experience is highly encouraged to apply
HVAC Experience. Willingness to learn and think outside the box.
Strong experience in Microsoft Office suite, Salesforce & SAP – required or preferred
Customer-centric mindset
Proactive and able to balance multiple priorities
Able to build strong relationships across industries and functions
Excellent communicator – oral, written, etc.
Competent understanding of financial and accounting principles
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Job Number: 30139328
Community / Marketing Title: Area Operations Manager, Commercial Service HVAC, New Orleans
Location_formattedLocationLong: Louisiana, US