Service Manager - CT
Job Number: 4955
External Description:
Service Manager
Ideal Candidate will be located in Wallingford, CT
Carrier is a leading provider of HVAC-R systems, building controls, and automation solutions – our offerings lead to safer, smarter, more sustainable, and higher-performing buildings. If you’re looking for a role that combines your ambition to succeed with a passion for customers, then we have a great opportunity for you!
Based in the Wallingford, CT area preferred, this position will be responsible for leading a team of intermediate to experienced Field Service professionals, reviewing escalated issues, establishing and maintaining a good relationship with key customers, and respond to escalated complaints from high-profile customers.
Primary responsibilities in this role include:
- Manage team of field technicians and office staff according to established programs and objectives.
- Oversee technician schedules and manage non-productive time.
- Responsible for technician recruiting and staffing as needed.
- Promote a safety culture and ensure zero safety incidents.
- Forecast, monitor, and document financial performance against plan.
- Drive profitability of repair jobs and maintenance agreements.
- Resolves issues encountered on repair jobs and maintenance agreements.
- Escalate critical/complex issues that will impact the business.
- Establish and maintain good relationships with customers.
- Assist with contract renewals, warranty execution, cash flow mgmt. as needed.
- Respond to customer complaints and implement appropriate improvement plans.
Required Qualifications:
- 3+ years of HVAC industry experience
- Must have a valid Driver’s License
- High School diploma or GED
Preferred Qualifications:
- 4+ years of service management experience in the Commercial HVAC industry
- Working knowledge and understanding of commercial HVAC systems
- Technical aptitude
- Bachelor's degree in Business Management, Engineering or relevant field
- Proactive and able to balance multiple priorities
- Excellent communication, both written and oral
- Good computer skills: knowledge of and proficiency in common office applications such as MS Word, Excel, Outlook and ability to navigate SalesForce.com, ServiceMax, and other business applications
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RSRCAR
Job Number: 30141933
Community / Marketing Title: Service Manager - CT
Location_formattedLocationLong: Connecticut, US