Commercial HVAC Operations Lead
Job Number: 5066
External Description:
About this role
Carrier is a leading provider of heating, ventilating, air conditioning and refrigeration systems, building controls and automation, and fire and security systems leading to safer, smarter, sustainable, and high-performance buildings.
The ideal candidate for this role will have the ability to leverage technology to enhance the communication and operational efficiency of the service branch.
Key Responsibilities:
- Administer service contracts to optimize profits, verify obligations are met, ensure customer satisfaction and retention
- Proactively monitor, pursue and assist with the selling of field service and repair opportunities in an effort to ensure pull-through revenue goals are met
- Assist leadership in driving on time, within budget completing service jobs
- Manage all time charged to jobs including Procard transactions (billable vs non-billable)
- Manage accounts receivable and assist with the resolution of customer billing disputes
- Procure parts and materials for scheduled maintenance, repairs, and emergency service calls
- Manage warranty and startup jobs
- Complete booking of new jobs and set up of billing plans
- Review open orders daily to ensure timely completion of jobs
- Ensure timely and accurate billing of project, service contract, T&M, and fixed price jobs
Required Qualifications:
- High School Diploma
- 2+ years experience in the HVAC service, rental equipment service, or construction industries.
Preferred Qualifications:
- Bachelor's degree in Business Management or relevant field preferred
- 2-5 years of relevant HVAC service industry experience preferred
- Strong experience in Microsoft Office Suite, Salesforce, and SAP
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RSRCAR
Job Number: 30143158
Community / Marketing Title: Commercial HVAC Operations Lead
Location_formattedLocationLong: California, US