Building Automation Service Manager
Job Number: 5360
External Description:
Carrier is the leading global provider of healthy, safe and sustainable building and cold chain solutions with a world-class, diverse workforce with business segments covering HVAC, refrigeration, and fire and security. We make modern life possible by delivering safer, smarter and more sustainable services that make a difference to people and our planet while revolutionizing industry trends. This is why we come to work every day. Join us and we can make a difference together.
About This Role
Building Automation systems that make sense! Automated Logic is a total energy solutions provider. For more than 30 years, we have been dedicated to designing easy-to-use building automation systems that provide the highest possible energy efficiency, while ensuring occupant comfort. Through our global team of company branches and independently-owned dealers, we offer industry-leading technology with local, on-the-ground service that is hard to beat.
We are looking for a Service Account Manager that Supervises Field Service Technicians, manages day-to-day priorities, solves client issues received by the team. Optimizes manpower and resources, responds to complaints of customers, and escalates key issues to senior management.
Key Responsibilities
- Responsible for overall team safety performance and adherence to established programs and protocols
- Lead the career development of the assigned team including project managers and the technical team
- Drive team discovery, quoting, approvals, and executions of field service work, enabling account expansion opportunities and T&M growth within assigned portfolio targets
- Drive financial results as determined by area management for each product/project assigned.
- Act as account consultant with assigned clients. Drive account improvements, identify expansions, and partner with sales and leadership to build technology roadmaps with account stakeholders ensuring a premier position within our customer base
- Drive technological improvements within the service portfolio. Perform discovery through routine client touchpoints and engage account executives to develop opportunities to closure
- Own the successful on-time renewal of all Planned Service Agreements
- Coordinate and manage work to be performed for the customer
- Ensure profitable execution of all service delivery plans and owner direct installation work
- Effectively manage cash flow, costs billings and receivables.
- Consistently oversee billings of portfolio in a timely manner in a format that meets the customer’s expectations
- Maintain profitability goals and positive cash flow within the portfolio
- Effectively communicate financial status to the Service Operations Manager and/or Service Manager
- Perform, implement, and monitor corrective actions to employee or customer complaints
- Monitor Customer feedback and take appropriate action
- Effectively manage the team of Service Specialists and/or Service Project Engineer(s) or Manager(s), as required
- Ensure department’s timely completion of required training
Required Qualifications
- High School Diploma or GED
- 5+ years of Experience in HVAC, mechanical systems, or building automation
- 1+ years of experience with the Microsoft Office Suite
- Valid Driver’s License
Preferred Qualifications
- Associate’s or Bachelor’s Degree
- Building Automation and Controls Experience
- Working knowledge of and understanding of commercial HVAC systems
- Excellent written and verbal communication skills
- Must be well organized and excellent time management skills
- Must be able to multitask – be able to work on multiple tasks/ projects at one time
- Strong ability to problem solve
- Able to build and foster a strong and proactive team environment
- Able to coach and mentor employees
- Must be well organized and excellent time management skills
RSRCAR
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Job Number: 30146297
Community / Marketing Title: Building Automation Service Manager
Location_formattedLocationLong: North Carolina, US