Commercial HVAC Service Manager

Carrier is the leading global provider of healthy, safe and sustainable building and cold chain solutions with a world-class, diverse workforce with business segments covering HVAC, refrigeration, and fire and security. We make modern life possible by delivering safer, smarter and more sustainable services that make a difference to people and our planet while revolutionizing industry trends. This is why we come to work every day. Join us and we can make a difference together.

About This Role    

                                                   
We are looking for a Commercial HVAC Service Manager that Supervises Field Service Technicians, manages day-to-day priorities, solves client issues received by the team. Optimizes manpower and resources, responds to complaints of customers, and escalates key issues to senior management.

Key Responsibilities

• Responsible for overall team safety performance and adherence to established programs and protocols
• Lead the career development of the assigned team including project managers and the technical team
• Forecast, monitor, and document financial performance against plan
• Coordinates, prioritizes and resolves issues encountered by a more experienced team.
• Optimizes the usage of manpower, standard time, equipment and energy of more experienced team
• Escalates critical/complex issues that will impact the business
• Manages more experienced team according to established programs and objectives.
• Quality Issue Management
• Contacts customer, collects feedback, and establishes and maintains good relationship with customers
• Responds to key customer complaints and carries out customer satisfaction investigations to ensure establishment of appropriate improvement plans
• Drive team discovery, quoting, approvals, and executions of field service work, enabling account expansion opportunities and T&M growth within assigned portfolio targets
• Drive financial results as determined by area management for each product/project assigned.
• Act as account consultant with assigned clients. Drive account improvements, identify expansions, and partner with sales and leadership to build technology roadmaps with account stakeholders ensuring a premier position within our customer base
• Drive technological improvements within the service portfolio. Perform discovery through routine client touchpoints and engage account executives to develop opportunities to closure
• Own the successful on-time renewal of all Planned Service Agreements
• Coordinate and manage work to be performed for the customer
• Ensure profitable execution of all service delivery plans and owner direct installation work
• Effectively manage cash flow, costs billings and receivables.
• Consistently oversee billings of portfolio in a timely manner in a format that meets the customer’s expectations
• Maintain profitability goals and positive cash flow within the portfolio
• Ensure department’s timely completion of required training

Required Qualifications  

• High School Diploma or GED
• 5+ years of experience in the HVAC industry
• 1+ years of experience with the Microsoft Office Suite
• Valid Driver’s License
• Ability to travel within territory to job sites and customer locations up to 50% of the time. 

Preferred Qualifications

• Associate’s or Bachelor’s Degree
• Building Automation and Controls Experience
• Working knowledge of and understanding of commercial HVAC systems
• Ability to navigate SalesForce.com, ServiceMax, ERP, and other business applications
• Excellent written and verbal communication skills
• Must be well organized and excellent time management skills
• Must be able to multitask – be able to work on multiple tasks/ projects at one time
• Strong ability to problem solve
• Able to build and foster a strong and proactive team environment
• Able to coach and mentor employees
• Must be well organized and excellent time management skills

RSRCAR

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