Commercial HVAC Service Manager
Job Number: 6091
External Description:
Carrier is the leading global provider of healthy, safe and sustainable building and cold chain solutions with a world-class, diverse workforce with business segments covering HVAC, refrigeration, and fire and security. We make modern life possible by delivering safer, smarter and more sustainable services that make a difference to people and our planet while revolutionizing industry trends. This is why we come to work every day. Join us and we can make a difference together.
About This Role
As Commercial HVAC Service Manager for Carrier, you are responsible to supervise Field Service Technicians, managing day-to-day priorities, solving client issues received by the team and optimizes manpower and resources, responds to complaints of customers, and escalates key issues to senior management.
Key Responsibilities:
- Forecast, monitor, and document financial performance against plan
- Coordinates, prioritizes and resolves issues encountered by a more experienced team.
- Optimizes the usage of manpower, standard time, equipment and energy of more experienced team
- Escalates critical/complex issues that will impact the business
- Manages more experienced team according to established programs and objectives.
- Quality Issue Management
- Contacts customer, collects feedback, and establishes and maintains good relationship with customers
- Responds to key customer complaints and carries out customer satisfaction investigations to ensure establishment of appropriate improvement plans
Required Qualifications:
- High School diploma or GED
- Must have a valid Driver’s License
- 3+ years of service management experience
- 2+ years of experience managing a team of technicians
Preferred Qualifications:
- Experience in the HVAC industry.
- Excellent verbal and written communication skills
- Strong organizational skills
- Excellent attention to detail and accuracy
- Experience with Microsoft Office
- Experience with Salesforce or similar CRM
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Job Number: 30158295
Community / Marketing Title: Commercial HVAC Service Manager
Location_formattedLocationLong: Michigan, US