Mission Critical Service Specialist III

Job Number: 7106

External Description:

Carrier is the leading global provider of healthy, safe and sustainable building and cold chain solutions with a world-class, diverse workforce with business segments covering HVAC, refrigeration, and fire and security. We make modern life possible by delivering safer, smarter and more sustainable services that make a difference to people and our planet while revolutionizing industry trends. This is why we come to work every day. Join us and we can make a difference together.

Role Responsibilities:

• Responsible to execute, support, and lead delivery of remote service solutions to customers.
• Interact with customers, clients, contractors, and vendors to provide proper workflow and completion schedules.
• Provide startup, commission, and re-commission of customer HVAC, lighting, and refrigeration systems.
• Document processes and procedures to efficiently deliver superior support and first call resolution.
• Assists with conducting technical training and product briefing with customers, vendors, and company representatives. Provide training, shadowing, coaching in person and virtually to other team members

Role Purpose:

• This position is for a senior Product and Technical Service technician who is under general supervision
• Support multiple customers following customized procedures and protocols for each.
• Use questioning and listening skills that support effective telephone communication.
• Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved
• Relies on limited experience and judgment to plan and accomplish tasks.

Minimum Requirements:

• High School Diploma or GED with 5+ years of service technician experience

Preferred Qualifications:

• Bachelor’s Degree, Technical/Business School Certificate or Diploma, Skilled Trades Apprenticeship, or other post-high school training (two years duration) with 1+ year(s) of service technician experience

RSRCAR

LI-onsite

Job Number: 30169626

Community / Marketing Title: Mission Critical Service Specialist III

Location_formattedLocationLong: Georgia, US