Sr Customer Service Associate
Job Number: 7515
External Description:
Carrier is the leading global provider of healthy, safe and sustainable building and cold chain solutions with a world-class, diverse workforce with business segments covering HVAC, refrigeration, and fire and security. We make modern life possible by delivering safer, smarter and more sustainable services that make a difference to people and our planet while revolutionizing industry trends. This is why we come to work every day. Join us and we can make a difference together.
About This Role:
This position is for an established professional in Customer Service, who works under general supervision in responding to customer calls. Resolves moderately complex inquiries, collects and analyzes customer data to determine customer trends, and makes recommendations for the update of procedures to improve Customer Service processes. Escalates complex issues to management.
Job Description:
Develop and maintain positive relationships with Strategic Account customers by serving as the primary point of contact
Lead customer account management, including equipment ordering, inventory management and shipment coordination
Responsible for Carrier and vendor equipment scheduling and order management
Partner with sales organization to facilitate order fulfillment by reviewing orders, customer documentation, and job-site follow-up
Forecast and track key account metrics through our sales tracking process
Manage, update and troubleshoot customer system requirements
Provide an interface with the finance department by managing collections and resolving payment disputes
Prepare order reports, invoices, and warranty registration
File freight claims for direct sale customers
Receive customer purchase orders, match to quotes, and verify terms and conditions
New customer set-up
Required Qualifications:
High school diploma or GED
2+ years of customer facing experience in an office setting
RSRCAR
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Job Number: 30173479
Community / Marketing Title: Sr Customer Service Associate
Location_formattedLocationLong: New York, US