Lead Tech, Field Svc

Job Number: 756

External Description: Date Posted:
2022-12-14
Country:
United States of America
Location:
CACA8: ALC-Wallingford, CT 23-28 Village Lane Street, Wallingford, CT, 06492 USA
Carrier is the leading global provider of healthy, safe and sustainable building and cold chain solutions with a world-class, diverse workforce with business segments covering HVAC, refrigeration, and fire and security. We make modern life possible by delivering safer, smarter and more sustainable services that make a difference to people and our planet while revolutionizing industry trends. This is why we come to work every day. Join us and we can make a difference together.

About this role

Under minimal supervision, conducts preventive maintenance, repair, installation, commissioning, and troubleshooting of very complex building systems. Recognized as a technical leader, coach and mentor in the local office. Responsible for high levels of customer satisfaction through direct, on site, customer interface. Provides consultant level services for the customer related to building automation systems and ensures ultimate customer satisfaction levels with assigned customers. With a high level of complete technical competence, mentors lesser experienced team members.

Key Responsibilities

• Adheres to all ALC and customer safety standards. Promotes safety awareness on work sites and provides safety leadership to employees and subcontractors.

• Communicates outstanding issues and recommends through field quotes system enhancements, upgrades, and/or repairs. Is observant of additional opportunities we may have to solve issues. Actively participates with service account manager and sales team to engineer and estimate solutions.

• Performs system maintenance in accordance with established service practices and direction including field controllers, servers and workstations and field hardware. Maintains feedback of equipment scheduling and modifications needed to service account manager.

• Interfaces with service coordinator, service account manager and service project managers to coordinate activities as required in a professional manner. Acts to provide feedback on team assignments, skill certifications and learning recommendations as required.

• Performs diagnostics and repairs to complex control systems. Knowledge of multiple manufacturers controls systems and ability to test and write modifications in multiple languages of systems software.

• Provides training to customers for their specific control systems operations. Delivers documentation to the customer for training as needed or as contractual obligation requires.

• Provides solutions to increasingly complex system problems by troubleshooting systems and leading others on how to resolve problems. Works with subcontractors and other trades as needed to ensure proper operation.

• Completes all job required documentation on-time including time sheets, expense reports, posting of work orders, on-site documentation and project status reports in accordance with company policy as required.

• Provides direction to other team members and follows guidance from service account manager or project manager.

• Able to create, download, and troubleshoot complex HVAC system logic using WebCTRL and associated software. Proficient with all WebCTRL software functions and utilities.

• Advanced knowledge of TCP/IP networks including wireless technology design and troubleshooting.

• Able to read and understand Architectural, Mechanical, and Electrical blueprints.

• Experience with Microsoft software products to include: Outlook, Word, Excel, and other Windows products.

• Possess computer and networking skills to properly maintain their laptops and mobile devices as well as experience in the maintenance and troubleshooting of Ethernet and ARC Net communications.

• Strong background in the operation and control of mechanical equipment and their control sequences.

Required Qualifications

• High School Diploma,
• 8+ years of experience in the HVAC controls industry.
• Experience interacting with a large and diverse number of simultaneous challenges, requiring knowledge of multiple disciplines.
• Possess and maintain valid and current Driver's License and be insurable by the company's insurance carrier.
• Ability to travel in excess of 50% of typical workweek, including air travel, overnight hotel stays, and unexpected travel as well as participate in rotating on call schedule.

Preferred Qualifications

• Provides direction to other team members and follows guidance from service account manager or project manager.
• Must be able to work alone, manage time effectively and communicate proficiently with customers.
• Able to create, download, and troubleshoot complex HVAC system logic using WebCTRL and associated software. Proficient with all WebCTRL software functions and utilities.
• Advanced knowledge of TCP/IP networks including wireless technology design and troubleshooting.
• Able to read and understand Architectural, Mechanical, and Electrical blueprints.
• Experience with Microsoft software products to include: Outlook, Word, Excel, and other Windows products.
• Possess computer and networking skills to properly maintain their laptops and mobile devices as well as experience in the maintenance and troubleshooting of Ethernet and ARC Net communications.
• Strong background in the operation and control of mechanical equipment and their control sequences.

RSRCAR

Carrier is an Equal Opportunity/Affirmative Action employer. We welcome differences and celebrate new ideas. We encourage different perceptions, preferences and thoughts because we believe diversity makes us stronger.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

Job Applicant's Privacy Notice:

Click on this link to read the Job Applicant's Privacy Notice

Covid-19 vaccines will be required for all newly hired Carrier U.S. Salaried employees.

Pay Range:
$73,750 - $103,250 Annually

Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

Job Applicant's Privacy Notice:

Click on this link to read the Job Applicant's Privacy Notice

COVID-19 vaccines are required for all newly hired Carrier U.S. Salaried employee, except as prohibited by law. Candidates residing in or for positions located in any of the following jurisdictions are not subject to this requirement: Alabama, Arkansas, Florida, Kansas, Indiana, Iowa, Mississippi, Montana, Nebraska, North Dakota, Tennessee, Texas, Utah, and West Virginia.

If you have questions about applicability of this requirement to you, please contact Global People Services at: +1-833-819-1257

Job Number: 30104321

Community / Marketing Title: Lead Tech, Field Svc

Location_formattedLocationLong: Wallingford, Connecticut US