Commercial HVAC Service Operations Lead

Job Number: 7664

External Description:

Carrier Global Corporation, global leader in intelligent climate and energy solutions, is committed to creating solutions that matter for people and our planet for generations to come. From the beginning, we've led in inventing new technologies and entirely new industries. Today, we continue to lead because we have a world-class, diverse workforce that puts the customer at the center of everything we do. For more information, visit corporate.carrier.com or follow Carrier on social media at @Carrier.

About this role

Carrier Commercial Service has an opening for an experienced Service Operations Lead for our Washington DC location. The ideal candidate for this role will have the ability to leverage technology to enhance the communication and operational efficiency of the service branch.

Role Responsibilities:

• Administer service contracts to optimize profits, verify obligations are met, ensure customer satisfaction and retention
• Proactively monitor, pursue, and assist with the selling of field service and repair opportunities to ensure pull-through revenue goals are met
• Assist leadership in driving on time, within budget completing service jobs
• Manage all time charged to jobs including Procard transactions (billable vs non-billable)
• Manage accounts receivable and assist with the resolution of customer billing disputes
• Procure parts and materials for scheduled maintenance, repairs, and emergency service calls
• Manage warranty and startup jobs
• Complete booking of new jobs and set up billing plans
• Review open orders daily to ensure timely completion of jobs
• Ensure timely and accurate billing of projects, service contracts, T&M, and fixed-price jobs

Required Qualifications:

• High School diploma or GED
• Must have a valid Driver’s License
• 2+ years’ of customer service experience
• 6+ moths experience handling AR/AP for a site

Preferred Qualifications:

• 2+ years of relevant HVAC service industry experience preferred
• Strong experience in Microsoft Office Suite, Salesforce, and SAP
• Bachelor's degree in Business Management or relevant field preferred

#LI-Onsite

RSRCAR

Job Number: 30176237

Community / Marketing Title: Commercial HVAC Service Operations Lead

Location_formattedLocationLong: Virginia, US