Rental HVAC Branch Associate

Job Number: 7681

External Description:

Carrier Global Corporation, global leader in intelligent climate and energy solutions, is committed to creating solutions that matter for people and our planet for generations to come. From the beginning, we've led in inventing new technologies and entirely new industries. Today, we continue to lead because we have a world-class, diverse workforce that puts the customer at the center of everything we do. For more information, visit corporate.carrier.com or follow Carrier on social media at @Carrier.

Spot Coolers a wholly-owned subsidiary of Carrier rents and sells commercial portable air-conditioning and heating solutions nationwide helping customers stay up and running.

Spot Coolers has an opening for a Rental HVAC Branch Associate in our Burr Ridge, IL market. As a Branch Associate you will complete sales deliveries/pickups/customer service calls per the Branch Procedure book to build Spot Coolers reputation as the best company in the business. This role also serves as a first responder for all customer servicing activities – deliveries, pick-ups, equipment swaps, etc.

About this role

This position is for a Rental HVAC Branch Associate who is under moderate supervision. This role is responsible for troubleshooting technical problems and issues, determining technical solutions in accordance with product and customer specifications, and recommending actions to customers.

Role Responsibilities:

Works under minimal supervision to provide product and technical support.
Responds to complex customer inquiries and resolves technical problems related to installation, modification, upgrade, maintenance and repair of the company products or equipment purchased.
Leads lower level staff in delivering technical training and product briefing with customers, vendors and company representatives.
Helps branch manager direct day to day branch activities including deliveries, installations, pickups, warehouse operation, training, customer visits, jobsite management.
Helps staff complete deliveries, installations and pickups as needed.

Role Purpose:

Ability to help lead a dynamic industry leading rental HVAC branch.
Potential growth opportunities within the organization in future leadership roles.
Opportunities to innovate and help build organizational structure with customers and business processes.

Minimum Requirements:

High School Diploma or GED.
2 + years in customer facing leadership role.
Must have a valid drivers license.
Ability to lift 50lbs and up to 75lbs occasionally.
Ability to climb 10' ladder.

Preferred Requirement:

Associates or Bachelors degree in business related field

#LI-On-Site

RSRCAR

Job Number: 30176694

Community / Marketing Title: Rental HVAC Branch Associate

Location_formattedLocationLong: Illinois, US