Strategic Account Management Processor

Job Number: 8344

External Description:

Carrier Global Corporation, global leader in intelligent climate and energy solutions, is committed to creating solutions that matter for people and our planet for generations to come. From the beginning, we've led in inventing new technologies and entirely new industries. Today, we continue to lead because we have a world-class, diverse workforce that puts the customer at the center of everything we do. For more information, visit corporate.carrier.com or follow Carrier on social media at @Carrier.

About This Role

This position is for a Commercial HVAC Strategic Account Management Processor who demonstrates strong self-direction and makes informed, strategic decisions. The ideal candidate can solve problems in dispatching, scheduling, and coordinating work with the field teams for maximum optimization.

This role involves managing a dedicated customer portfolio while collaborating with branch-level staff in support of delivering exceptional service. The position requires moderate to extensive experience and sound judgment to plan and accomplish assigned tasks in support of specialized client requirements. Located within a local branch office, this role focuses exclusively on serving a distinct customer base, requiring cross-functional collaboration with branch and regional personnel to deliver targeted service solutions. The ideal candidate will leverage technology and relationship skills to enhance customer experience for this specialized market segment.

Key Responsibilities:

• Partner with Customer Data Center Service Execution and Project Management teams to coordinate field activities, startup, and commissioning operations
• Drive on-time, within-budget completion of service jobs while maintaining an exceptional customer experience
• Manage financial operations including time charges, Procard transactions, accounts receivable, and billing dispute resolution
• Procure parts and materials for maintenance, repairs, emergency service calls, and project requirements
• Execute job management functions including new job booking, billing plan setup, and warranty/startup job oversight
• Conduct daily review of open orders and ensure timely, accurate billing across all lines of business
• Create and dispatch daily technician work orders with clearly defined scope, time requirements, and priority levels
• Optimize technician scheduling while partnering with Service Manager and Service Operations Lead on resource planning and allocation
• Distribute work orders proactively and maintain adherence to scheduling guidelines and Service Level Agreements
• Support Data Center customers through phone coverage, mail distribution, parts orders, and administrative tasks.

Required Qualifications:

• High School diploma or GED
• 2+ years of customer service experience
• 1+ years of experience scheduling workforce
• 1+ years of experience supporting customers via telephone and email  

Preferred Qualifications:

• Experience in Salesforce or SAP
• Experience in the HVAC industry
• Experience with scheduling field service technicians
• Excellent verbal and written communication skills
• Strong organizational skills
• Excellent attention to detail and accuracy
• Experience with Microsoft Office

RSRCAR

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Job Number: 30185249

Community / Marketing Title: Strategic Account Management Processor

Location_formattedLocationLong: Arkansas, US