Sr. Customer Service Associate
Job Number: 8385
External Description:
Carrier Global Corporation, global leader in intelligent climate and energy solutions, is committed to creating solutions that matter for people and our planet for generations to come. From the beginning, we've led in inventing new technologies and entirely new industries. Today, we continue to lead because we have a world-class, diverse workforce that puts the customer at the center of everything we do. For more information, visit corporate.carrier.com or follow Carrier on social media at @Carrier.
About This Role
This position is for a seasoned professional in Customer Service who works independently, resolving complex customer inquiries. This role maintains databases, makes recommendations to management for customer issue prevention and the sales team to identify sales opportunities. Makes updates to procedures to ensure the improvement of Customer Service processes.
Key Responsibilities
Develop and maintain positive relationships with Strategic Account customers by serving as the primary point of contact
Lead customer account management, including equipment ordering, inventory management and shipment coordination
Responsible for Carrier and vendor equipment scheduling and order management
Partner with sales organization to facilitate order fulfillment by reviewing orders, customer documentation, and job-site follow-up
Forecast and track key account metrics through our sales tracking process
Manage, update and troubleshoot customer system requirements
Provide an interface with the finance department by managing collections and resolving payment disputes
Prepare order reports, invoices, and warranty registration
File freight claims for direct sale customers
Receive customer purchase orders, match to quotes, and verify terms and conditions
New customer set-up
Basic Qualifications
High School Diploma or GED
2+ Years of Customer Service or Customer Facing Experience in an Office Setting
Preferred Qualifications
Bachelor’s Degree
Knowledge of SAP, Salesforce and Microsoft Office
Knowledge of HVAC products and marketing processes is highly desired
A strong work ethic, which includes positivity, sense of responsibility, integrity, accountability, sense of urgency, self-initiative, dedication, intellectual curiosity, and sense of ownership.
#LI-Hybrid
RSRCAR
Job Number: 30186213
Community / Marketing Title: Sr. Customer Service Associate
Location_formattedLocationLong: New York, US