Business Operations Supervisor

Job Number: 8428

External Description:

Carrier is the leading global provider of healthy, safe and sustainable building and cold chain solutions with a world-class, diverse workforce with business segments covering HVAC, refrigeration, and fire and security. We make modern life possible by delivering safer, smarter and more sustainable services that make a difference to people and our planet while revolutionizing industry trends. This is why we come to work every day. Join us and we can make a difference together.

About this role

Carrier Commercial Service has an opening for a Business Operations Supervisor. This position oversees and ensures accountability of a team of specialists who support sales and operations for a broad geography. The role is also responsible for managing facility operations and financial tasks and ensuring consistent processes and execution of standard work.

Key Responsibilities

• Facility Management
• Facility Management
• Submitting credit and invoice cancelation requests
• Creating and submitting performa requests
• Reconciling Taxable VISA
• Completing cost transfers
• Building a continuity within specialized teams
• Backing up other Business Operations Supervisors
• Leading weekly finance reviews with finance managers, preparing the files, updating and action updates.
• Coaching and developing specialized functions and coordinators
• Providing oversight for project coordinators, jobs, and support outcomes
• Acting as the subject matter expert for all specialists and coordinator tasks, and responsible for holding support team accountable
• Understanding the P&L & implications of support tasks on financial & operations metrics
• Assisting with any internal and external audit requests
• Acting as the primary leader for the daily management board and discussing metrics, progress, changes, etc.
• For connected services, provide execution support and plans to coordinators to schedule, and tie to startups
• Understand and meet the key performance indicators measures set by the organization

Required Qualifications

• 4+ years of experience managing an operations team
• 5+ years of experience in a field service business
• High School diploma or GED
• Must have a valid Driver’s License

Preferred Qualifications

• Bachelor’s degree
• People and accountability leader
• Strong financial acumen
• Common understanding of business audit requirements
• Critical thinker and problem solver
• Ability to coach and develop people
• Knowledge of Salesforce
• Knowledge of S4 / SAP
• EHS awareness
• Excellent customer relations skills
• Detailed knowledge of Microsoft Office, especially Excel
• A self-starter with a sense of time management

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RSRCAR

Job Number: 30186189

Community / Marketing Title: Business Operations Supervisor

Location_formattedLocationLong: Illinois, US