Centralized Process Supervisor

Job Number: 8437

External Description:

At Automated Logic, we've been developing and supporting intelligent building solutions that have helped customers, including small businesses to Fortune 500 corporations, operate their buildings more efficiently for over 40 years. Our products help reduce energy consumption, lower utility, operating and maintenance costs, and improve indoor air quality, occupant comfort, and productivity. Technology that supports the buildings and industry of today and tomorrow requires a wide range of talents and skill sets.

Carrier Global Corporation, global leader in intelligent climate and energy solutions, is committed to creating solutions that matter for people and our planet for generations to come. From the beginning, we've led in inventing new technologies and entirely new industries. Today, we continue to lead because we have a world-class, diverse workforce that puts the customer at the center of everything we do. For more information, visit corporate.carrier.com or follow Carrier on social media at @Carrier.

About this role

As a Coordinator Supervisor on the Centralized Business Processes Team, you will work under minimal supervision to supervise a team of booking, subcontracting, and process coordinators. You will book projects, issue subcontracts, and complete other processes along with your team. You will help coordinators solve complex problems and assist in gathering, verifying and processing documentation. You may contribute to recommending, developing, and implementing new processes and analyses. A successful candidate will be someone with a keen eye for detail, knowledge and experience with ALC business processes, a customer-first mindset, and a commitment to fostering a positive workplace with healthy morale. 

Key Responsibilities

• Manage a team of Coordinators located across North America through example setting, training, KPI review, quality oversight, and performance coaching.
• Drive efficiency by ensuring the coordinator team is optimizing their time and that tasks are done correctly the first time.
• Work with customers on the sales, operations, and service teams to ensure minimal impact to businesses while enforcing controls and policies.
• Ensure proper documentation and communication to internal and external customers.
• Conduct interviews with potential coordinators and make recommendations for hiring.
• Allocate resources as needed to account for the ebb and flow of work different regions/businesses served by the centralized team.
• Oversee completion of required documentation for projects.
• Work within existing ERP system to accurately book and close projects and supervise coordinators as they do the same.
• Direct issuance of certificates of insurance and warranty letters per project specifications.
• Supervise and perform clerical activities; respond to complex email and phone inquiries with a high degree of professionalism.
• Review project contracts to verify project information and requirements.
• Verify data entry and monitor records maintenance.
• Maintain and update information in customer and vendor files up to and including address changes, pricing, products, delivery instructions, or other customer notes as needed.
• Ensure process processes are completed according to accounting controls, SOX guidelines, and other fraud prevention measures as required.
• Perform other duties as needed to ensure the success of the centralized team in the fulfilment of its goals and responsibilities as charged by management.

Required Qualifications

• High School Diploma or GED with 10+ years of experience in business operations (administration/processing) or finance in the contracting industry
• Clean and valid driver’s license

Preferred Qualifications

• Understanding of Insurance and/or Risk Management in contracting
• Experience in customer invoicing, AR, and collections efforts
• Knowledge of contract booking and subcontracting processes, especially within the ALC Field Organization with hands-on experience using ERP systems to manage project documentation and financial transactions
•  Available for minimal travel (2-3 times a year) throughout North America
• Experience with Microsoft Office Suite required; ability to efficiently use Excel for data tracking and Word/Outlook for professional communication.

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RSRCAR

Job Number: 30186827

Community / Marketing Title: Centralized Process Supervisor

Location_formattedLocationLong: Illinois, US