Master Field Engineer

Job Number: 8438

External Description:

At Automated Logic, we've been developing and supporting intelligent building solutions that have helped customers, including small businesses to Fortune 500 corporations, operate their buildings more efficiently for over 40 years. Our products help reduce energy consumption, lower utility, operating and maintenance costs, and improve indoor air quality, occupant comfort, and productivity. Technology that supports the buildings and industry of today and tomorrow requires a wide range of talents and skill sets.

Carrier Global Corporation, global leader in intelligent climate and energy solutions, is committed to creating solutions that matter for people and our planet for generations to come. From the beginning, we've led in inventing new technologies and entirely new industries. Today, we continue to lead because we have a world-class, diverse workforce that puts the customer at the center of everything we do. For more information, visit corporate.carrier.com or follow Carrier on social media at @Carrier.

Scope of Position:

 As a Master Field Service Engineer, you will help advance ALC’s business through helping expand our Aftermarket Services on advanced systems. We are looking for a team member who is self-motivated, detailed oriented, customer focused, and acts as a role model for other field engineers. As a technical and product expert, you will solve highly complex problems, lead in training less experienced Field Service Engineers, serve as a point of contact in the field, and potentially support the sales department when requested.

Essential Job Functions:

• Provide solutions to complex system problems and lead others on how to resolve problems.
• Serve as local contact for technical issues.
• Mentor and develop less experienced Field Service Engineers on all field tools and technology.
• Perform system maintenance on field controllers, servers and workstations and field hardware.
• Communicate issues and recommend system enhancements, upgrades, and/or repairs.
• Maintains feedback of equipment scheduling and modifications needed.
• Manage assigned work to exceed customer’s time and quality expectations.
• Communicate and document the status and details of the project for the customer.
• Provide site-specific training to owners/operators on the upgrades/service.

Required Qualifications:

• High School Diploma or GED.
• 6+ years of experience in Building Automation, HVAC, or technical field.
• Possess a current Driver’s License and insurable by the company’s insurance.

• Capable of climbing ladders or using other lift equipment in excess of 8 feet above grade, and capable of lifting items up to 50lbs.

Preferred Qualifications:

• Bachelor’s degree, associate degree, Technical/Business School Certificate or Diploma in HVAC, Controls, or related field.
• Advance knowledge of TCP/IP networks including wireless technologies.
• Ability to communicate technical information to a non-technical audience.
• Able to read and understand Architectural, Mechanical, and Electrical blueprints.
• Experience interacting with a large and diverse number of simultaneous challenges, requiring knowledge of multiple disciplines.
• Proficient in Microsoft 365 applications.

#LI-Onsite

RSRCAR

Job Number: 30185941

Community / Marketing Title: Master Field Engineer

Location_formattedLocationLong: Texas, US