Product Support Engineer, Remote US
Notice
Job Number: 8455
External Description:
About Carrier
Carrier Global Corporation, global leader in intelligent climate and energy solutions, is committed to creating solutions that matter for people and our planet for generations to come. From the beginning, we've led in inventing new technologies and entirely new industries. Today, we continue to lead because we have a world-class, diverse workforce that puts the customer at the center of everything we do. For more information, visit corporate.carrier.com or follow Carrier on social media at @Carrier.
This position is for a senior professional with deep knowledge and highly developed technical expertise in Product and Technical HVAC Service who troubleshoots customer issues and provides critical training to our largest strategic account customers. Position will provide over the phone and on-site technical support for high profile strategic account customers to ensure timely resolution of complex issues. Position coordinates with local labor provider to implement proposed fixes from investigation and diagnosis of issue.
This position is open to remote work within the USA. With candidate’s location close to major airport.
General Responsibilities
Contributes as the technical post-sale subject matter expert for multiple HVAC products and services
Resolves issues surrounding installation, usage, and training on products
Maintain and assess warranty and non-warranty related issues
Coordinates with customer service and sales team to identify customer support and service needs.
Conducts training sessions, product demonstrations and develop criteria for evaluating effectiveness of training activities
Obtains information from customer and technical organizations, engineering, software, and product requirements to prepare training projects for customers and team members. Ensure implementation of training program.
Traveling up to 25% in the USA.
Required Qualifications
High school diploma or GED.
5+ years in light commercial/commercial HVAC service experience.
Ability to travel 25% domestically.
Valid Driver’s License.
Preferred Qualifications
Strong interpersonal, analytical and communication skills.
Ability to diagnose and resolve the customer complaint to ensure maximum equipment up-time.
Sense of urgency, self-initiative, commitment, and sense of ownership is a must.
Strong ability to work cross-functionally with both internal and external contacts.
Highly organized with strong attention to detail, while also able to manage multiple priorities.
Ability to work under pressure and handle complex customer technical issues.
Must be a highly motivated individual.
Capable of making decisions to resolve problems immediately.
Knowledge of Microsoft Office and SalesForce.com a plus.
Experience with defining, capturing, and improving key metrics.
Benefits
Employees are eligible for benefits, including:
Health Care benefits: Medical, Dental, Vision; wellness incentives
Retirement benefits
Time Off and Leave: Paid vacation days, up to 15 days; paid sick days, up to 5 days; paid personal leave, up to 5 days; paid holidays, up to 13 days; birth and adoption leave; parental leave; family and medical leave; bereavement leave; jury duty; military leave; purchased vacation
Disability: Short-term and long-term disability
Life Insurance and Accidental Death and Dismemberment
Tax-Advantaged Accounts: Health Savings Account; Healthcare Spending Account; Dependent Care Spending Account
Tuition Assistance
To learn more about our benefits offering, please click here: Work With Us | Carrier Corporate The specific benefits available to any employee may vary depending on state and local laws and eligibility factors, such as date of hire and the applicability of collective bargaining agreements.
This position may be entitled to short-term cash incentives, subject to plan requirements. Factors which may affect pay within this range include, but are not limited to, skills, education, experience, and other unique qualifications of the successful candidate.
Applications will be accepted for at least 3 days from Job Posting Date. Job Posting Date: 12/19/2025
Job Number: 30187131
Community / Marketing Title: Product Support Engineer, Remote US
Location_formattedLocationLong: New York, US