Product Registration Administrator
Job Number: 8584
External Description:
Carrier Global Corporation, global leader in intelligent climate and energy solutions, is committed to creating solutions that matter for people and our planet for generations to come. From the beginning, we've led in inventing new technologies and entirely new industries. Today, we continue to lead because we have a world-class, diverse workforce that puts the customer at the center of everything we do. For more information, visit corporate.carrier.com or follow Carrier on social media at @Carrier.
About This Role:
This position is for a Product Registration Analyst who is under general supervision. Responsible for answering basic customer inquires on product availability, maintenance, and the status of orders and maintaining records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken. May assist in orienting, training and assigning the work of technical/business support employees.
Job Description:
Handle inbound calls and cases, addressing customer inquiries, or requests
Provide support to our Distributor Network
Assisting with creating, reviewing, and updating standard work documentation
Provide customers with their warranty information
Provide accurate information regarding our products and company policies.
Document customer interactions in our database and maintain up-to-date records
Resolve customer issues effectively, ensuring customer satisfaction.
Meet individual and team performance targets, including call handling time, customer satisfaction, and quality metrics.
Escalate complex issues to senior team members or management when necessary
Follow call scripts and processes while adapting to each customer's needs
Participate in training and development sessions to improve knowledge and performance.
Collaborate with colleagues and departments to provide solutions to customer problems
Required Qualifications:
High School Diploma OR GED
Preferred Qualifications:
Previous experience in a call center or customer service role is a plus
Strong verbal and written communication skills.
Ability to work effectively in a team environment
Excellent problem-solving skills and attention to detail
Ability to remain calm under pressure and handle difficult situations
Proficiency in relevant software and tools (ServiceBench and Salesforce Preferred)
RSRCAR
#LI-hybrid
Job Number: 30188915
Community / Marketing Title: Product Registration Administrator
Location_formattedLocationLong: New York, US