Commercial HVAC Service Coordinator
Job Number: 9282
External Description:
About Carrier
Carrier Global Corporation, global leader in intelligent climate and energy solutions, is committed to creating solutions that matter for people and our planet for generations to come. From the beginning, we've led in inventing new technologies and entirely new industries. Today, we continue to lead because we have a world-class, diverse workforce that puts the customer at the center of everything we do. For more information, visit corporate.carrier.com or follow Carrier on social media at @Carrier.
About This Role
This position is for a Commercial HVAC Service Coordinator who is able to work independently with minimal supervision. The ideal candidate can solve problems in dispatching, scheduling, and assigning work assignments to field team for maximum optimization. Work with staff in gathering, verifying, and processing documentation, and relies on moderate to extensive experience and judgment to plan and accomplish assigned tasks. The ideal candidate for this role will have the ability to leverage technology to enhance the communication and operational efficiency of the service branch.
Key Responsibilities:
- Schedule and dispatch technician daily work orders for repairs while ensuring the scope of work and time requirements are well communicated
- Manage prioritization of repairs while optimizing technician-assigned routes to align with job requirements
- Partner with Service Manager & Service Operations Lead to prepare bi-weekly technician schedule
- Assist with the management and recording of non-productive technician time
- Proactively distribute work orders for jobs daily
- Adhere to scheduling guidelines and work order priority to load the schedule
- Assist with the management and recording of non-productive technician time
- Assist in general office administration, answering phones, receiving and distributing of mail, receiving parts, etc.
- Other duties as assigned
Required Qualifications:
- High School diploma or GED
- 2+ years of customer service experience
- 1+ years of experience scheduling workforce
- 1+ years of experience supporting customers via telephone and email
Preferred Qualifications:
- Experience in the HVAC industry
- Experience with scheduling field service technicians
- Excellent verbal and written communication skills
- Strong organizational skills
- Excellent attention to detail and accuracy
- Experience with Microsoft Office
- Experience with Salesforce, SAP, or similar CRM
Benefits
Employees are eligible for benefits, including:
Health Care benefits: Medical, Dental, Vision; wellness incentives
Retirement benefits
Time Off and Leave: Paid vacation days, up to 15 days; paid sick days, up to 5 days; paid personal leave, up to 5 days; paid holidays, up to 13 days; birth and adoption leave; parental leave; family and medical leave; bereavement leave; jury duty; military leave; purchased vacation
Disability: Short-term and long-term disability
Life Insurance and Accidental Death and Dismemberment
Tax-Advantaged Accounts: Health Savings Account; Healthcare Spending Account; Dependent Care Spending Account
Tuition Assistance
To learn more about our benefits offering, please click here: Work With Us | Carrier Corporate The specific benefits available to any employee may vary depending on state and local laws and eligibility factors, such as date of hire and the applicability of collective bargaining agreements.
This position is entitled to short-term cash incentives, subject to plan requirements.
The annual salary for this position is $80,750. – $113,250. Factors which may affect pay within this range include, but are not limited to, skills, education, experience, and other unique qualifications of the successful candidate.
Applications will be accepted for at least 3 days from Job Posting Date. Job Posting Date: 01/19/2026.
Job Number: 30193815
Community / Marketing Title: Commercial HVAC Service Coordinator
Location_formattedLocationLong: North Carolina, US