Field Service Supervisor
Job Number: 9380
External Description:
About Carrier:
Carrier, global leader in intelligent climate and energy solutions, is committed to creating innovations that bring comfort, safety and sustainability to life. Through cutting-edge advancements in climate solutions such as temperature control, air quality and transportation, we improve lives, empower critical industries and ensure the safe transport of food, life-saving medicines and more. Since inventing modern air conditioning in 1902, we lead with purpose: enhancing the lives we live and the world we share. We continue to lead because of our world-class, inclusive workforce that puts the customer at the center of everything we do. For more information, visit corporate.carrier.com or follow Carrier on social media at @Carrier.
About this role:
Supervises a team of entry to intermediate level Field Service professionals or supervisors of Field Service Technicians. Manages day-to-day priorities in solving client issues received by the team. Optimizes manpower and resources, responds to complaints of customers, and escalates key issues to senior management.
Responsibilities:
- Direct connection to the Technicians, Union connection and onboarding
- Maintain relationship with Union
- SME for Tech Quoting and drive ops selling charge
- Training and development schedule, Onsite training
- Fleet, Site visits, jobsite QA
- Customer engagement
- Work with Service Coordinators on daily and extended schedule
- PM Plan Review for renewals and new contracts
- Daily time entry approval, Weekly payroll and issue resolution
- Site / Safety Inspections
Required Qualifications:
- Hight School Diploma or GED
- 5+ Commercial HVAC system knowledge and Components
- 5+ years Management experience dealing with Service Technician and customers.
- Must have a valid drivers license and be insurable by Carrier
Job Number: 30194011
Community / Marketing Title: Field Service Supervisor
Location_formattedLocationLong: Pennsylvania, US