Program Manager, Food

Job Number: 9604

External Description:

Carrier is actively recruiting for a dynamic, entrepreneurial Program Manager, Food who builds relationships with ease to join the team in Beverly, MA.

About the Role

This position is responsible for managing customer temperature monitoring programs that help companies who are involved in the manufacture or distribution of temperature sensitive food products to continuously improve their cold chains. The role of the program manager is to provide exceptional customer service, data analysis, information visualization, process improvement, project management, report writing, and presentation delivery. The program manager works within a cross functional team that includes account managers, client services, data analysts, project managers, industrial engineers and field technicians.  The program manager also works with customers at multiple levels including QA and/or operations managers at large food retail companies.  The ideal candidate should possess excellent customer service skills and effectively communicate with customer representatives at all levels.

Responsibilities

• Interact with customers and their representatives, understand their cold chain and gain their trust and participation in cold chain improvement activities
• Present at customer and industry events
• Facilitate the flow of information amongst members of cross functional team.
• Continuously improve skills and expertise in 3 key areas: handling of perishable food items, process improvement, and cold chain management/refrigeration
• Provide cold chain management expertise and drive continuous improvement
• Identify opportunities for improvement and make recommendations for corrective actions to customer’s cold chain
• Manage databases, analyze data, and create reports
• Other duties as required 

Required Qualifications

• Bachelor's Degree
• 4+ years of experience in a supply chain role, food distribution chain, cold chain management, transportation, or refrigeration.
• Ability to travel up to 25% (US and Canada)

Preferred Qualifications

• Bachelor’s Degree - Agricultural Economics, Post-Harvest, Mathematics/Statistics or Food Science
• Understanding of the food distribution chain, cold chain management, transportation, or refrigeration

Job Number: 30197200

Community / Marketing Title: Program Manager, Food

Location_formattedLocationLong: Massachusetts, US